Job Description
Head of Customer Success | EdTech | Melbourne (Or Perth)
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WOW Recruitment is partnering with a global EdTech on a mission to power schools and enable great teaching worldwide. With a strong international footprint and a diverse suite of products that support thousands of schools across key global markets, the business is continuing to invest heavily across ANZ as it enters its next phase of growth.
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Following continued growth, they are now looking for a Head of Customer Success ANZ to transform and scale their Customer Success function. This is a senior leadership opportunity for a hands-on CS leader who can evolve the team from a relationship-led model into a proactive, commercially focused and data-driven function.
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You'll lead the redesign of the CS operating model, building playbooks, processes and frameworks that improve retention, expansion and customer engagement. Working closely with a team of Customer Success Managers, you'll create a scalable function that supports the next phase of growth while driving meaningful change across the business.
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Location: Melbourne or Perth (Hybrid – 3 days in the office) Salary: $165,000 – $170,000 Base + Super + Performance Incentive Sector: EdTech / SaaS
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The Role:
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Own Customer Success Strategy: Take full ownership of Customer Success across ANZ, driving retention, customer growth and improved commercial outcomes across a large customer base.
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Transform the Function: Build scalable CS frameworks, playbooks and processes across onboarding, adoption, renewals and expansion.
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Lead & Develop the Team: Coach and empower a team of 7 Customer Success Managers across VIC, Sydney and Perth, lifting capability, accountability and customer engagement.
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Drive Commercial Growth:



Own Net Revenue Retention (NRR), partnering closely with Sales to identify expansion opportunities and improve customer lifetime value.
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Build a Data-Led Approach: Introduce customer health scoring, churn prediction and insights-driven decision-making to create a more proactive customer experience.
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Experienced Customer Success Leader: You've successfully led Customer Success teams within SaaS, EdTech, or similar customer-focused technology environments.
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Commercially Minded: You understand that great Customer Success goes beyond relationships; you've owned retention, expansion, and revenue outcomes.
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A Builder & Transformer: You enjoy creating structure, improving processes and developing scalable ways of working in evolving environments.
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Hands‐On People Leader: You're a player‐coach who enjoys mentoring teams while remaining close to customers and their challenges.
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Customer-First & Collaborative: You're a low‐ego leader who builds strong relationships, develops people, and creates a culture of shared success.
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The Perks:
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Shape the Future of CS: Lead the evolution of an established Customer Success function and define how the team operates moving forward.
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Meaningful Customer Impact: Support thousands of schools and educators by helping them get more value from innovative technology solutions.
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Leadership & Autonomy: Have genuine ownership over strategy, processes and team development across ANZ.
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Global SaaS Exposure: Join an international technology business with a strong market presence and ambitious growth plans.
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Purpose-Driven Setting: Work for a business where technology directly supports better outcomes for educators and students.
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📌 Head Of Customer Success (Victoria)
🏢 Wow Recruitment
📍 Victoria