Job Description
STAR Injury Management is looking for an experienced Quality Manager to lead our quality assurance program across Western Australia. You'll ensure our injury management and return-to-work services consistently meet regulatory, contractual, and best-practice standards — through auditing, monitoring, and reporting that drives real improvement.
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This is a hands-on leadership role that blends quality assurance with staff development, customer experience and relationship management support. You'll play a key part in shaping how STAR delivers services and supports its people across WA.
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What you'll be doing
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Quality Assurance
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Manage WA's quality assurance program, including regular audits and monitoring of service delivery.
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Ensure compliance with regulatory and SLA requirements.
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Review reports, documents and correspondence to maintain the highest service standards.
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Conduct checks and file reviews at key milestones.
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Recommend and drive projects that support continuous quality improvement.
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Staff Development
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Lead induction and orientation for new STAR Consultants.
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Mentor and develop consultants alongside the Development Manager, WA Operations Manager and Team Leaders.
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Coordinate and deliver training, and champion a culture of continuous improvement.
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Oversee STAR's university partnerships and student placements.
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Investigations, Complaints & Feedback
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Manage STAR's customer feedback process end-to-end.
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Investigate and resolve issues as they arise.
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Support audits and regulatory inspections.
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Business / Relationship Development
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Support consultants and management in building and maintaining client and referral relationships.
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Assist with tenders, quotations and requests for proposals.
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About you
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You're an experienced allied health or nursing professional with a passion for quality, compliance and developing high-performing individuals/teams. You'll bring:
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Tertiary qualifications in Occupational Therapy, Physiotherapy, Psychology, Exercise Physiology, Registered Nursing, or Chiropractic with current registration (e.g. AHPRA, ESSA).
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Minimum 5 years' experience in injury management, including exposure to complex claims.
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In-depth knowledge of injury management, return-to-work and workers' compensation schemes.
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Strong stakeholder management skills, with the ability to build relationships across regulatory bodies, insurers and partners.
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Confident computer skills, including databases, Excel, and reporting tools (SQL/Power BI).
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Proven ability to lead and build a high-performing individuals/team.
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Excellent communication, negotiation and conflict-management skills.
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Resilience and sound judgement under pressure.
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Why STAR Injury Management
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Flexible work arrangements supported (with some requirement for face-to-face meetings).
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Be part of a values-driven organisation that champions honest conversations, accountability, coaching, and robust relationships.
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Make a genuine impact on the quality and consistency of services that support injured workers across WA.
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About STAR Injury Management
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STAR is a privately owned national organisation with regional and metropolitan offices throughout NSW, ACT and WA.
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Operating for over 26 years, still under the stewardship of the owner and founder, STAR has developed a strong reputation in the occupational rehabilitation industry and has built a supportive and highly experienced national team.
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Our consultants operate as trusted advisers to insurers, employers and injured workers, helping stakeholders solve complex workplace recovery challenges.
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For further information about STAR or the role, please call Kym Partington (WA Operations Manager) on ****** .
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Unlock job insights
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Hirer responsiveness Salary match Number of applicants
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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What's your expected annual base salary?
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Do you have experience using Microsoft Power BI?
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Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)?
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Do you have experience using Microsoft Excel?
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📌 Quality Manager - Wa (Western Australia)
🏢 @
📍 Western Australia