Job Description
Crown Spa is Sydney's most exclusive luxury wellness experience, offering indulgent facials, massages and world-class treatments within a tranquil harbourfront setting. With 11 treatment rooms, vitality spa, steam room, infra-red sauna and experience shower facilities and outdoor terraces, it is a truly unique sanctuary for personalised self-care.
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The Role:
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We are seeking a Full-Time Spa Receptionist, in this role you will deliver a warm, professional welcome, manage bookings and enquiries and support daily spa operations while ensuring a seamless five-star guest experience. This role requires flexibility across a 7-day rotating roster, including weekends and public holidays.
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Key Responsibilities:
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Deliver a warm, professional welcome to all guests and residents
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Manage bookings, enquiries, and updates efficiently
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Provide clear guidance on treatments and products
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Maintain presentation of reception and spa areas
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Support daily operations and therapist coordination
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Support management with stock take and any ad hoc tasks
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Promote services and retail to enhance guest experience
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Uphold five-star service standards at all times
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About You:
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You will bring experience in a luxury spa, hotel, or customer-facing environment, with strong multitasking skills and the ability to remain composed in a fast-paced setting. A passion for wellness and hospitality, excellent communication skills, confidence using booking systems, and a polished, professional presentation are essential.
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NSW Responsible Service of Alcohol (RSA) certification is required for this position, as part of the role includes offering beverages to guests.
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What's on Offer:
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Prospect to be part of a iconic hospitality brand
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Ongoing product training with world-class brands
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Complimentary meals at our on-site staff restaurant + discounts at various F&B; venues on property
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Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
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Chance to take part and be rewarded in Crown's group-wide recognition and awards program
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Ability to be an active member and contribute to Crown's community, diversity & inclusion committees
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Access to discounts with our corporate partners – including tickets to events, performances and more
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📌 Spa Receptionist (New South Wales)
🏢 Crown Resorts
📍 New South Wales