Job Description
East Melbourne & Windsor | Permanent Part-Time or Full-Time
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Join a growing, established cardiology practice with a team of 18 Cardiologists.
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Victoria Heart is a leading specialist Cardiology practice with locations in Windsor and East Melbourne, proudly supporting a team of 18 Cardiologists. As our practice continues to grow, we are seeking enthusiastic, professional and patient-focused Medical Receptionists to join our team on a permanent part-time or full-time basis.
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About the role
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As a Medical Receptionist at Victoria Heart, you will be an integral part of our practice and the first point of contact for many of our patients.
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Working closely with our Cardiologists and wider practice team, your responsibilities will include:
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Welcoming patients with a warm, friendly and professional manner
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Managing appointments and organising follow-up consultations
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Answering telephone enquiries promptly and professionally
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Responding to and actioning emails
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Preparing for daily consulting sessions
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Processing payments, invoicing and receipting
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Assisting patients with account and billing enquiries
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Distributing correspondence, reports and results
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Maintaining accurate patient information and records
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Managing incoming and outgoing mail
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Providing administrative support to our Cardiologists
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Maintaining strict confidentiality regarding patient information and all aspects of the practice
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Supporting the smooth day-to-day operation of reception and the wider practice
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About you
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We are looking for a people-focused and highly organised professional who takes pride in providing outstanding patient care and administrative support.
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To be successful, you will demonstrate:
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Exceptional attention to detail and accuracy
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Excellent communication and interpersonal skills
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Outstanding customer service and patient care
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Strong computer skills, including Microsoft Office
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A professional and polished presentation
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Excellent organisational and time-management skills
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The ability to work autonomously while contributing positively to a team
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A proactive, positive and flexible approach
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A genuine passion for working with people and helping patients feel comfortable and supported
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Previous medical reception experience and knowledge of Genie software will be highly regarded.
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Victoria Heart offers the opportunity to build your career within a rapidly growing specialist cardiology practice.
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You'll be joining a supportive team and working alongside 18 Cardiologists, giving you the opportunity to develop your skills and gain valuable experience within a busy specialist medical environment.
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We offer:
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Permanent full-time – 38 hours per week
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Permanent part-time – 32 hours per week
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Supportive and team-oriented team environment
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Modern, state-of-the-art facilities
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Ongoing learning and professional development opportunities
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A growing practice with opportunities to develop your career
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A rewarding role where your work directly contributes to an excellent patient experience
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Make a difference at Victoria Heart
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If you are an experienced Medical Receptionist, or have a strong background in customer service and administration and are looking to take the next step in your career, we'd love to hear from you.
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Join a team of 18 Cardiologists and dedicated healthcare professionals who are committed to providing outstanding care to our patients.
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Learn more about Victoria Heart:
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📌 Medical Receptionist (Victoria)
🏢 Victoria Heart
📍 Victoria