Job Description
Job Type & Location: Onsite || on need basis || Sydney||
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Job Requirements:
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Technical
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Minimum 3-5 years of solid experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
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Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
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Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
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Ability to lift / move computer equipment weighing up to 50 lbs.
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Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
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Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
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Smart hand support for peripheral and networking hardware, including, but not limited to
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monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
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Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
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Experienced in repeat call analysis and developing preventive actions.
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Experienced in Problem management.
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Excellent written and oral communications skills with clients and management as well as people skills.
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Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
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Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
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May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
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Experience of ticketing tools (ServiceNow / Remedy etc.).
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Must haves:
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Desktop imaging
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Outlook issues troubleshooting
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Printer related troubleshooting
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Conference room management
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Knowledge on ticketing tool
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Non-Technical
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Good in oral and written communication
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Able to interact and work with customers at different levels
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Driven and result oriented
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Passionate about the work
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Ability to work independently or as part of a team
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Ability to complete tasks effectively with minimal supervision
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Must be available to work flexible work schedules
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📌 It Desktop Support (Backfill) (New South Wales)
🏢 Sky Systems, Inc. (SkySys)
📍 New South Wales