Job Description
Bankwest is seeking a Senior Interactions Lead to drive data-informed customer insights across voice and digital channels. You will partner with key stakeholders to optimize workforce planning, enhance digital adoption, and improve operational efficiency.
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The role focuses on IVR deflection, digital messaging, and enabling transformation with AI-enhanced tooling. This is a hybrid position based in Perth or Melbourne, reporting to the Senior Product Owner - CE Analytics.
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📌 Senior Interactions & Analytics Lead (Perth)
🏢 Cba
📍 Perth