Traverse Alpine Group is seeking a highly skilled and dynamic Hotel Manager for Astra Falls Creek, a distinguished recipient of the 'Best Ski Boutique Hotel in Australia' award ten times. This is a unique opportunity to lead one of the premier alpine hospitality properties in the region. As the Hotel Manager, you will be responsible for the overall operation and management of the hotel, ensuring that our esteemed reputation for excellence is upheld and enhanced.
Responsibilities
Lead and manage the daily operations of Astra Falls Creek, ensuring exceptional guest experiences
Oversee all departments, including front office, housekeeping, food & beverage, and guest services
Develop and implement strategies to improve service quality, revenue, and operational efficiency
Maintain high standards of hospitality and service throughout the hotel
Monitor financial performance, manage budgets, and achieve financial targets
Foster a positive work environment, encouraging team collaboration and employee development
Act as the primary point of contact for guest inquiries, ensuring all concerns are addressed efficiently
Stay informed about industry trends and competitor activities to maintain a competitive edge
Requirements
Proven experience as a Hotel Manager or in a similar leadership role in the hospitality industry




Robust understanding of hotel operations, financial management, and guest services
Exceptional leadership and team management skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high-pressure environment
Proficient in hotel management software and systems
Flexibility to work varied hours, including weekends and holidays
Robust problem-solving abilities and a commitment to delivering exceptional customer service
Benefits
A work culture that values inclusivity, cultural and gender equality in a professional and supportive work environment
Access to a range of learning development activites to encourage career progression
Organised group outings and an epic annual staff party
Access to company discounts accross all our venues
In venue and company wide incentives
Access to health and wellness programs and our Employee Assistance Program (EAP)
Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skills
Choose a seasonal role for winter or for the right staff we can offer a year-round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)
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📌 Hotel Manager: Astra Falls Creek - 10 X Winner Best Ski Boutique Hotel Australia (Victoria)
🏢 Traverse Alpine Group
📍 Victoria