Job Description
Service Coordinator - Brisbane, Permanent, Monday to Friday role
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Company: Hastings Deering (Australia) Ltd
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What you'll be doing
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Provide a high-quality, cost-effective service that exceeds customer expectations and returns nil customer complaints
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Monitor all jobs for quality and efficiency
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Follows up on any rework, write-off or goodwill requests
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Accurately encoding all documentation relevant to AX as required
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Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis
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Responsible to be active with the Caterpillar Production Systems Service Operation Development and Assessment (SODA)
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Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations
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Collaborate and work closely with the Field Service Foreman and Field Service Fitters
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Who are we and why work with us?
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Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
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We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and Current Caledonia, with our headquarters based in Brisbane, Australia.
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Benefits
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Competitive salary package, yearly reviews and opportunities to learn skills to advance throughout the organisation
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Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers.
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World-Class Training - We're one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills.
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Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles.
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Get more time back in your life - Our work schedules are made to fit your life, giving you the flexibility to take care of what matters most outside of work.
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Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength.
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Cutting Edge Tech - Get hands-on experience with the latest CAT technology as we shape the future of mining and heavy equipment solutions.
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What you'll need?
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Experience working within a service and warehousing orientated environment.
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Excellent communication skills with a genuine customer focus.
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Strong time management skills to keep jobs on track.
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Team player - able to work well with others and other teams throughout the organisation.
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Safety minded - committed to maintaining high workplace health and safety standards at all times.
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#J-*****-Ljbffr

📌 Service Coordinator (Queensland)
🏢 Hastings Deering Australia
📍 Queensland