Job Description
About Resonate CX
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Resonate CX is an Australian B2B SaaS company delivering customer experience software to enterprise clients across Australia and globally. We're backed by a raving-fan customer base and strong product-market fit in a category that's only becoming more mission-critical. We're growing fast, and we're building the team to match.
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Resonate CX is an Australian B2B SaaS company delivering customer experience software to enterprise clients across Australia and globally. We're backed by a raving-fan customer base and strong product-market fit in a category that's only becoming more mission-critical. We're growing fast, and we're building the team to match.
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The Opportunity
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We're looking for a motivated, results-driven Account Executive to drive net new logo client sales. This is a sales hunter role, ideal for someone eager to build pipeline, learn complex sales cycles, and close strategic deals. You'll own the full sales lifecycle — from outbound prospecting through negotiating and closing net current client contracts — with guidance and mentorship from senior sales leadership.
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Coming from an SDR role? If you've consistently exceeded quota, have a strong grasp of outbound and discovery, and are ready to own the full sales cycle through to close, we encourage you to apply — we're glad to consider high-performing SDRs ready to make the leap to a full-cycle Account Executive role.
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What You'll Actually Be Doing
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Own the full sales cycle: outbound prospecting → discovery → demo → value prop building → negotiating → closing
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Generate a quality,



diversified sales pipeline through strategic outbound efforts and creative prospecting
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Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
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Learn and apply the MEDDIC framework to qualify and advance sales opportunities
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Build tailored value propositions and business cases tied to measurable ROI and customer outcomes
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Deliver product demonstrations that connect capabilities to real customer challenges
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Engage and negotiate with multiple stakeholders across buying committees, protecting pricing integrity
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Maintain accurate pipeline forecasting and strong deal hygiene in CRM
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Partner cross-functionally with marketing, product, and customer success to drive deal success
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What You'll Bring
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You have 2-4 years of B2B SaaS sales experience, ideally in Customer Experience or an adjacent category
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You have a demonstrated track record of meeting or exceeding quota in a new-business or hunter-style role, managing 1-3 and 3-6 month sales cycles
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You're proactive about building pipeline — you don't wait for opportunities to come to you — with solid outbound prospecting skills (cold calling, email,



social selling)
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You run structured, outcome-focused discovery conversations that customers find genuinely insightful and valuable
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You can clearly communicate the economic impact and ROI of a solution
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You've applied the MEDDIC (or MEDDPICC) framework, or you're eager to build deep expertise in it — including Decision Process, Decision Criteria, and Champion identification
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You have experience selling into SMB or Mid-Market organizations, with a track record of closing multi-stakeholder SaaS deals and maintaining solid win rates through disciplined qualification
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You bring strong communication and storytelling skills, and credibility with customers and internal stakeholders alike
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Why Join Us
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High-impact role with direct influence on company growth
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Strong product-market fit in a mission-critical category (Customer Experience)
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Performance-driven culture with strong earning potential and a clear path to Senior AE
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Mentorship and development from elite Customer Experience sales leadership
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A collaborative environment that invests in your growth
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Compensation
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Competitive base + uncapped commission
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Accelerators for overperformance
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Equity participation (where applicable)
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If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.
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📌 Account Executive (Saas Customer Experience) (New South Wales)
🏢 Resonate CX
📍 New South Wales