Job Description
Region: APAC
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Locations: Melbourne or Sydney
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Reports to: Global Programme Director
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Engagement: Full-time, 2-year fixed-term contract
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Travel: APAC, as required.
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Position Summary:
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The APAC Programme Delivery Manager is responsible for the successful execution, people leadership and operational performance of the OpenAI Master Trainer Programme across Australia, Japan, Singapore, Taiwan & South Korea supporting one of the world's leading frontier AI organisations.
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The Account Manager acts as the primary link between global programme strategy and in-country execution, ensuring that trainer performance, workforce deployment, training quality, operational delivery, stakeholder engagement and programme governance remain aligned with global objectives.
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This is a highly visible leadership role combining people management, programme delivery, workforce operations and client engagement.
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The successful candidate will be responsible for creating a high-performing trainer cohort, maintaining consistent delivery standards across multiple locations, identifying operational risks early and ensuring the India programme operates effectively at scale.
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Key Responsibilities:
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Lead, coach and support a distributed team of up to 8 OpenAI Master Trainers across APAC
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Establish clear performance expectations and drive accountability against programme KPIs, learner feedback, delivery quality and utilisation targets.
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Conduct regular one-to-one meetings, coaching sessions, performance reviews and development planning.
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Identify individual and cohort-wide capability gaps and coordinate appropriate coaching, enablement or remediation.
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Support trainer onboarding, certification, readiness and continuous professional development.
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Foster a collaborative, inclusive and high-performance culture across a geographically distributed team.
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Recognise high performance and proactively address performance, behavioural or engagement concerns.
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Monitor trainer wellbeing, engagement and retention risks and elevate concerns where appropriate.
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Own the successful day-to-day execution of the OpenAI Master Trainer Programme across India.
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Ensure programme delivery remains aligned with global standards, client expectations and agreed programme objectives.
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Maintain consistent execution and learner experience across all five delivery hubs.
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Translate global programme requirements into practical in-country delivery plans.
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Identify delivery risks, operational constraints and improvement opportunities and implement appropriate corrective actions.
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Drive continuous improvement across programme processes, trainer effectiveness and operational performance.
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Ensure programme changes,



new requirements and delivery standards are clearly communicated and adopted across the India trainer cohort.
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Workforce Planning & Deployment:
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Oversee trainer capacity, utilisation, deployment readiness and geographic coverage across India.
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Work closely with global resourcing and programme coordination teams to align trainer availability with forecast training demand.
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Support trainer scheduling and deployment across hubs, customer locations and programme activities.
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Identify capacity shortages, utilisation risks and workforce requirements early.
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Support workforce planning, succession planning and future hiring requirements based on programme demand.
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Coordinate onboarding and mobilisation of new trainers as the programme grows.
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Client & Stakeholder Engagement:
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Act as the primary in-country operational contact for programme stakeholders and delivery partners.
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Build strong working relationships with client contacts, partners, trainers and internal programme teams.
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Participate in programme planning, prioritisation and resource allocation discussions.
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Serve as the primary escalation point for India-based delivery or trainer issues.
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Resolve operational challenges quickly and elevate material risks to the Global Programme Director where required.
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Provide clear, structured updates on programme performance, opportunities, risks and workforce matters.
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Represent the India programme in regional and global programme meetings as required.
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Training Quality & Delivery Standards:
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Ensure trainers consistently deliver to required programme, technical and facilitation standards.
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Monitor learner feedback, trainer evaluations and delivery outcomes.
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Identify trends across learner feedback and implement improvement initiatives where required.
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Support quality assurance activities including observation, coaching, calibration and trainer certification.
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Promote consistency in delivery methodology while allowing trainers to adapt appropriately to different audiences and customer environments.
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Ensure trainers remain current with evolving programme content, technical requirements and delivery methodologies.
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Operational Management:
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Oversee the operational performance of the programme across all India locations.
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Monitor training schedules, attendance, cancellations, trainer readiness and event execution.
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Coordinate with global programme operations teams to ensure delivery requirements are met.
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Ensure operational issues affecting customer delivery are identified and resolved promptly.
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Support programme logistics, regional coordination and travel planning where required.
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Maintain visibility across upcoming programme demand, trainer availability and operational constraints.
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Performance Reporting & Governance:
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Track and analyse key programme metrics including:
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Training delivery volume
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Trainer performance
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Trainer readiness and certification
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Operational issues and escalations
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Workforce capacity
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Produce regular programme performance updates for the Global Programme Director.
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Identify trends, risks and opportunities from programme data and recommend appropriate actions.
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Support executive programme reviews, quarterly business reviews and workforce planning discussions.
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Ensure accurate and timely programme reporting across the India operation.
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Qualifications:
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5-7+ years of relevant professional experience across programme delivery, people leadership, training operations, skilled services, consulting, enablement, customer success or field operations.
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Demonstrated experience directly managing and developing teams.
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Experience leading distributed, remote or multi-location teams.
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Strong experience in performance management, coaching and employee development.
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Demonstrated ability to manage operational delivery across multiple workstreams or locations.
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Strong stakeholder-management and relationship-building capability.
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Excellent written and verbal communication skills.
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Strong organisational, prioritisation and problem-solving skills.
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Comfortable working in a fast-paced, evolving global programme environment.
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Strong analytical capability with experience using operational data and KPIs to drive decisions.
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Ability to travel across APAC if and when required.
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Measures of Success:
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Trainer performance and engagement
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Learner satisfaction and training quality
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Trainer utilisation and deployment effectiveness
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Trainer certification and readiness
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Effective resolution of operational issues
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Programme reporting accuracy and timeliness
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Consistency of delivery across India
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Continuous improvement across programme operations
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Eligibility & Engagement:
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Candidates must hold valid Australian working rights.
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Employees will receive all applicable statutory and standard employment benefits.
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The role includes a company laptop and equipment provided to programme specification.
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Approved business travel and programme-related travel expenses will be covered in accordance with programme policy.
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