Job Description
Service Controller - All Lift Forklifts & Access Equipment
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About Us:
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All Lift Forklifts & Access Equipment is a family-owned and operated rental and sales company with branches across Australia. As a National Distributor for Magni Telescopic Handlers, Liugong Forklifts, and CVS Ferrari Forklifts, we pride ourselves on delivering high-quality service and equipment. We are expanding our team and are looking for a proactive and experienced Service Controller to join our service department.
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Why Join Us?
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- Family-Oriented Culture: Work in a supportive, close-knit environment where your contributions are valued.
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- Career Growth: Be part of a growing company with opportunities for personal and professional development.
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- Dynamic Environment: Thrive in a quick-paced role where no two days are the same.
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The Role:
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As a Service Controller, you will play a crucial role in ensuring the smooth operation and maintenance of our fleet and retail customer equipment. This is a full-time position where you'll be the backbone of our service department, coordinating the timely repair and maintenance tasks, while ensuring customer satisfaction.
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Key Responsibilities:
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- Act as the primary point of contact for customer breakdown requests, coordinating with clients and dispatching Field Service Technicians for prompt repairs and maintenance.
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- Manage and communicate with technicians to ensure the availability of spare parts.
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- Create and manage work orders for Field Service Technicians, and accurately record the completion of work in our MCS system.
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- Schedule and oversee preventative maintenance on fleet equipment, ensuring safety for both employees and customers.
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- Continuously analyze and improve scheduling practices to enhance customer service and operational efficiency.
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- Build strong, collaborative relationships with colleagues to facilitate the effective maintenance and repair of equipment.
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What We're Looking For:
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- Previous experience as a Field Service Coordinator in a mechanical environment highly regarded but not essential.
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- Proven experience in a high-volume scheduling environment.
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- Solid mechanical aptitude
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- Strong customer focus with excellent interpersonal and communication skills.
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- Ability to remain calm under pressure and manage multiple priorities.
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- Exceptional organizational and time management skills.
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- Analytical skills with a knack for recommending improvements to systems, processes, and procedures.
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- A mechanical or automotive qualification is preferred but not essential.
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Join Our Team:
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32 Perrin Place, Salisbury, QLD ****
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#J-*****-Ljbffr

📌 Service Controller - Brisbane Branch
🏢 All Lift Forklifts Pty
📍 Brisbane