Join a dynamic and supportive team within a respected financial organisation that values integrity, collaboration, and customer care. This is an exciting opportunity for a motivated Collections Officer to play a key role in helping customers navigate financial challenges while ensuring compliance with industry standards.
Key Responsibilities:
Manage accounts in arrears and take action on delinquent customer reports
Proactively monitor and manage customers prior to and beyond 31 days in arrears
Produce regular reports and commentary to inform management and stakeholders
Instruct and manage panel solicitors on complex collection matters
Assist with hardship cases, reviewing requests and providing tailored solutions
Liaise with customers and external parties to achieve fair and sustainable outcomes
About You
We’re looking for someone who thrives in a quick-paced environment, demonstrates empathy and professionalism, and takes pride in delivering exceptional service. You’ll bring robust communication skills, attention to detail, and a proactive approach to problem-solving.
This role will allow you to make a meaningful impact whilst stepping into the opportunity to build your skills in a quick growing organisation.