Job Description

/n
XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company

/n
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

/n
We have 120+technocrats in Australia working at our clientlocations.

/n
XPT Software Australia is part of group companies which has globalpresence across India & Europe.

/n
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

/n/n

Technical

/n

/n
Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.

/n
Contribute to the Digital culture of delivering a quality customer service experience

/n
Support other streams within the Digital Service Desk where required, to ensure call response SLAs

/n




Support team colleagues with training and knowledge sharing, nurturing a team-oriented setting

/n
Collate and deliver information to monitor and maintain Digital reports and processes.

/n
Ensure adherence to Sydney Water IT policy, process, and frameworks.

/n
Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.

/n
Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements.

/n
Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.

/n
Identify and implement ways to improve efficiency of Digital support processes and procedures.

/n #J-18808-Ljbffr

📌 Digital Services Analyst Melbourne
🏢 XPT Software
📍 Melbourne