Personal Assistant – Civil Claims

12-month fixed-term contract | Full time | Melbourne

About the role

We’re looking for an experienced Personal Assistant to join our Civil Claims team on a 12-month fixed-term, full-time basis.

You’ll provide high-quality PA, secretarial and administrative support to our Practice Managers, Claims Managers and Medical Advisors, helping the team deliver an exceptional service to Avant’s members.

What you'll be doing
Providing proactive PA, secretarial and administrative support to the Civil Claims team
Preparing correspondence, statements, submissions and other claims documentation
Managing confidential claims files, records and correspondence
Preparing and reviewing documents from digital dictation
Processing payments, accounts and invoices
Managing telephone enquiries and ensuring urgent matters are escalated appropriately




Supporting government recovery applications and related administration
Assisting with general administrative tasks across the team

About you

We’re looking for someone who is organised, proactive and highly detail-focused, with the ability to manage competing priorities and work confidently in a qualified environment.

You’ll ideally have:
Previous experience as a Personal Assistant, Legal Secretary, Executive Assistant or similar
Strong administration, organisation and time management skills
Excellent written and verbal communication skills
A high level of accuracy and attention to detail
The ability to manage confidential information with discretion
Previous legal, insurance or claims experience is desirable
Solid Microsoft Office skills

📌 Personal Assistant Melbourne
🏢 Avant Mutual Group
📍 Melbourne