Pepperstone is a regulated online Forex and CFD trading platform.
We are a global fintech with the agility of a startup, and we empower clients to take on the global markets with confidence.
We are a diverse, collaborative team focused on progress and delivering value for clients.
The Role
The Premium Client Manager is focused on retaining and growing Pepperstone's most valuable clients, those generating significant revenue and delivering consistent trading volumes.
This role builds relationships to promote Pepperstone, provides tailored solutions to help clients overcome trading challenges, promotes educational and functionality solutions, and engages with traders.
The goal is to increase the longevity and success of this segment of traders.
As ourPremium Client Manager - AU, your key responsibilities include, but may not be limited to:
Developing relationships through various channels with Pepperstone's Premium Client Group to impact their longevity at volume thresholds
Using industry sources and external channels to build relationships, seek referrals, and increase trading volumes
Consistently securing and growing premium clients by demonstrating a clear point of difference in experience, market knowledge and personal focus
Achieving sales targets
Actively contributing to the premium team and helping others develop
Being a trusted adviser to premium clients on market and trading-related matters
Maintaining client interest in trading markets through regular market analysis and trade opportunities
Assisting in planning and executing client events as required
Collaborating with internal departments (marketing, operations, risk, development) to gain support for projects
Organising quarterly premium events including sporting events and conferences
Meeting clients face to face and attending premium client events to build and nurture relationships
About You




Minimum 3 years' experience in a similar role, ideally in a phone sales environment
Experience as an account manager and/or dealing with clients (preferably high net worth)
Excellent collaboration skills and ability to work as part of a team
Proactive attitude and client-first mindset
Excellent relationship building, customer service and influencing skills
Strong written and verbal communication skills for negotiation and conflict resolution
Sound decision making and critical thinking
Ability to acquire current knowledge quickly and coach others
Proficient numerical ability; comfortable working with numbers
Ability to manage and collaborate with internal and external stakeholders
Ability to travel throughout Australia (and overseas ad hoc) as required
Alignment with Pepperstone values
Willingness for ongoing learning and development
Preferred but not essential
Understanding of financial markets, investments, and trading strategies
Experience with MetaTrader 4 and cTrader
Bachelor's degree in finance, business, or similar (highly regarded)
Why you will enjoy working with us
Competitive salary structure including a company bonus scheme
Collaborative and friendly culture
Flexible and hybrid working
Remote working option up to 6 weeks per year
Ongoing personal development and learning opportunities
Parental leave provisions
Volunteer days and Workplace Giving Program
Regular events and celebrations
Modern office in Melbourne with amenities
Pepperstone is an equal opportunity employer.
We are committed to building a diverse workplace and strongly encourage applications from any background.
We are a **** Circle Back Initiative Employer — we respond to every applicant.
We will be reviewing applications as they come through.
If this opportunity excites you, please apply as soon as possible.
Note to external agencies: We prefer to engage directly with applicants.
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📌 Premium Client Manager - Au (Melbourne)
🏢 Pepperstone
📍 Melbourne