Job Description
At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing quick and looking for our next superhero to join us on this exciting journey.
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Delivery Lead (Member Experience)
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Join a pivotal role within the Digital team, leading the end-to-end delivery of member experience initiatives across a cross-functional squad. Working closely with Product Owners, technology teams and business stakeholders, you will ensure priorities are translated into well-governed, coordinated and measurable outcomes that enhance member experience, improve operational performance and deliver business value.
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About the role:
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Lead end-to-end planning, sequencing and delivery coordination for the Member Experience squad, ensuring initiatives progress from prioritisation through to release and operational readiness.
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Partner with Product Owners to manage backlog prioritisation, refinement, sequencing and delivery readiness.
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Coordinate with Technology Delivery teams to ensure initiatives are planned, built, tested, released and transitioned effectively.
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Facilitate Agile delivery ceremonies, including sprint planning, backlog refinement, stand-ups, showcases, retrospectives and release planning.
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Identify, manage and resolve delivery risks, issues, dependencies, blockers and trade-offs, escalating material matters where required.
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Ensure all delivery activities align with agreed Agile, change, release, risk, security and governance frameworks.
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Provide clear, decision-focused reporting on delivery progress, sprint commitments, capacity, release readiness and key risks.
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Coordinate input from business, technology, UX, testing, architecture, risk, compliance, operations and vendor stakeholders.
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Support teams to ensure requirements,



acceptance criteria, testing scope and release impacts are clearly defined before delivery commences.
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Drive continuous improvement across squad delivery practices, backlog management, delivery predictability and release quality.
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Maintain visibility of roadmap progress, sprint delivery, capacity planning and release confidence.
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Support defect triage, release readiness activities and post-release reviews.
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What we're looking for:
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Significant experience leading complex Agile delivery within a digital, customer, member experience or continuous delivery environment.
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Proven ability to manage delivery outcomes across cross-functional teams from prioritisation through to release and implementation.
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Strong understanding of Agile delivery practices, including backlog management, sprint planning, release planning and delivery readiness.
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Experience coordinating work across product, business, technology, UX, testing, risk, compliance and vendor stakeholders.
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Demonstrated capability managing complex delivery risks, dependencies, issues, blockers and competing priorities.
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Robust stakeholder engagement and influencing skills, with the ability to facilitate decisions and maintain alignment across diverse groups.
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Experience producing delivery reporting, sprint tracking, roadmap updates and release readiness reporting for senior stakeholders.
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Excellent organisational, communication and facilitation skills, with a focus on driving accountability and delivery outcomes.




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Experience using delivery management tools such as Jira, Confluence, Azure DevOps or similar platforms.
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A proactive, collaborative approach with a passion for continuous improvement and delivering exceptional customer experiences.
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Relevant qualifications in business, technology, digital delivery or a related discipline.
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Highly regarded:
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Agile, Scrum, Kanban, Product Management or Project Delivery certifications.
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Experience delivering digital customer or member experience initiatives within financial services or another regulated environment.
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Experience working with external technology partners, vendors and implementation providers.
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Why CareSuper?
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We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team. Here is what you can look forward to:
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Hybrid and flexible work environment
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3% Superannuation Guarantee (SG) above industry minimum
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Matching an additional superannuation salary sacrifice of up to 2%
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5 weeks of annual leave
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17 weeks of parental leave for all eligible employees
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Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
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External Employee Coaching Program and Professional Development
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Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services
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We are committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.
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At CareSuper, we know that diverse perspectives make us stronger. We are proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.
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#J-*****-Ljbffr

📌 Delivery Lead (Victoria)
🏢 CareSuper
📍 Victoria