Senior IT Support Specialist
Employment Type: Full-time
Experience Level: 3-5 years in a Senior Role
Department: Technical Support
About the Role: Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.
As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert-level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment.
Key Responsibilities
Provide advanced technical support for complex hardware and software issues
Manage and maintain client relationships, acting as a trusted technical advisor
Troubleshoot networking issues and implement security protocols
Ensure optimal system performance and proactive monitoring
Document technical solutions and create knowledge base articles
Mentor and support junior technical staff
Participate in on-call rotation for critical support




Collaborate with project teams on infrastructure implementations
What Success Looks Like
High client satisfaction scores and positive feedback
Efficient resolution of technical issues with minimal downtime
Proactive identification and prevention of potential problems
Effective knowledge transfer to team members
Continuous improvement of support processes and procedures
We invest in our people. You'll have access to training, certifications, and clear career progression opportunities within our growing organization.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries: Computer Networking Products
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