Exclaim IT Canberra, Australian Capital Territory, Australia
We are seeking an experienced Salesforce Support Administrator to join a large government environment within one of our federal government clients.
This role focuses on supporting and enabling users, managing and maintaining data, configuring Salesforce solutions, and delivering ongoing minor enhancements to support critical business operations.
You will work closely with business stakeholders and technical leads to understand requirements, support day‐to‐day operations, and ensure Salesforce solutions align with governance, compliance, and best‐practice standards.
This role also includes participation in a 24x7 on‐call support roster.
Location:ACT, NSW, VIC, QLD.
Key Responsibilities
Support and enable users to onboard and effectively use Salesforce applications
Provide Level 1 and Level 2 Salesforce application support
Manage data loading, manipulation, quality, and governance using tools such as Salesforce Data Loader
Create and maintain accurate reports and dashboards to meet business needs
Assist with workflow optimisation while ensuring compliance with government record‐keeping and classification requirements
Support outreach and engagement capabilities within Salesforce
Participate in architectural and governance processes to ensure quality and approved releases
Perform incident and problem resolution, including P1 and P2 incidents
Execute approved data updates in production environments in line with governance and approval requirements
Support backup, restore, and disaster recovery testing
Deploy changes to production via Azure DevOps in line with release guidance
Review and interpret Salesforce debug logs for troubleshooting and validation
Perform post‐deployment validation testing and participate in platform release testing




Engage as the primary point of contact for Salesforce support enquiries from partner agencies and internal users
Participate in a shared on‐call roster (one week per month), including critical operational support
Highly Desirable Criteria
Minimum 3+ years' experience providing Level 1 and Level 2 support for Salesforce applications
At least one Salesforce certification: Salesforce Administrator, App Builder, or Developer
Strong experience with Salesforce data management, reporting, dashboards, and user administration
Experience configuring process automation using Salesforce Flows
Proven ability to troubleshoot and debug production incidents
Experience working with Service Cloud, Experience Cloud, and Public Sector Solutions
Excellent communication skills, with the ability to provide explicit, evidence‐based recommendations
Minimum NV1 security clearance
Ability to attend the Canberra office in person three days per week
Experience working in Agile environments using methodologies such as Kanban or Scrum
Demonstrated experience managing Salesforce Sandbox refresh activities
Experience supporting Salesforce seasonal releases (Winter, Spring, Summer) and advising stakeholders on new features
Working knowledge of Apex and Lightning Web Components (LWC) to assist with troubleshooting code‐related issues
Skills and Experience
Salesforce application support and administration
Data analytics and reporting
Identity and access management
Incident and problem management
Strong documentation and stakeholder engagement skills
Ability to operate effectively in a regulated, compliance‐driven environment
For a confidential chat, please contact Raisa on ************ or via email at raisa@exclaim‐it.com.au, and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre‐employment screening.
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📌 Salesforce Support Administrator (Canberra)
🏢 Exclaim IT
📍 Canberra