Company:
IIQAF Group
Location:
Sydney, Australia
Industry:
Hospital / Healthcare
Salary:
AUD 75,000 – AUD 80,000 per year
Job Type:
Full time
Job Overview
IIQAF Group is seeking a professional and customer-focused
Call Centre Agent in Sydney
to support our hospital and healthcare operations. The ideal candidate will have experience in
healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical environment
.
This role is suitable for candidates searching for
Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia
.
Key Responsibilities
Handle
inbound and outbound calls
professionally and efficiently
Assist patients with appointments, enquiries, and service information
Provide accurate information regarding hospital services and procedures




Log all calls and maintain detailed records in CRM systems
Support patient coordination and follow-up communications
Resolve complaints and ensure high levels of customer satisfaction
Coordinate with medical and administrative departments
Maintain confidentiality of patient information in compliance with
Australian privacy regulations
Meet performance targets and service quality standards
Requirements
Previous experience in
call centre, customer service, or healthcare support role
Experience in hospital or medical contact centre preferred
Strong communication and interpersonal skills
Excellent phone etiquette and problem-solving ability
Proficiency in CRM systems and Microsoft Office
Ability to work in shifts if required
Immediate availability preferred
#J-*****-Ljbffr

📌 Call Centre Agent (New South Wales)
🏢 IIQAF
📍 New South Wales