About the Company
Davidson has partnered with a global energy leader, focused on renewable energy.
About the Role
As the Desktop Support Analyst, you will be responsible for providing outstanding Level 1 and Level 2 support across hardware, software, and network environments.
Key responsibilities:
Act as the first point of contact for service desk tickets, triaging issues and managing escalations.
Provide hands-on support for desktops, laptops, mobile devices, and other ICT equipment.
Maintain and troubleshoot Microsoft environments including Azure, Office 365, Active Directory, SCCM, SharePoint/OneDrive, Teams, InTune, and WSUS.
Assist with onboarding new starters and create user guides and documentation.
Collaborate with global IT teams and third-party providers to resolve complex issues.
About You
Minimum 3 years of prior experience in a similar role
Tertiary qualification in IT or related field (highly desirable).
Robust communication skills and customer-focused approach.




Experience in ITIL environments and Microsoft Windows support.
Knowledge of Office 365 administration, Active Directory, DNS/DHCP, SCCM, and networking.
Exposure to VMware, CrowdStrike, and service desk tools like Manage Engine.
Familiarity with EUC fleet management and cyber security practices.
Able to commit to full-time in the office for the first couple of weeks
The Benefits
Full-time role based in Sydney CBD
Healthy salary package
Opportunity to work with modern technologies and global IT teams.
Collaborative environment with a focus on continuous improvement.
Please apply with current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact Maaz Mian on ******, quoting reference JN -************.
Want to know more about Davidson?
Visit us at
#J-*****-Ljbffr

📌 Desktop Support Analyst (New South Wales)
🏢 Davidson
📍 New South Wales