Job Description
Canberra, Australia | Posted on 24/06/2025
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Arventa is a leading provider of powerful risk management cloud based systems. Our cutting edge solutions provide organisations , regardless of type, size, or corporate infrastructure complexity, the power to monitor and manage the performance of their compliance.
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Job Description
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Customer Support Officer
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Arventa was founded in **** and supports more than ****Australian customers with our creative compliance and risk
managementsolutions
via itsflagship platformWHS Monitor -

.
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As a key stakeholder in our customer support team, you willbe responsible for ensuring the success of our many clients using our softwareplatforms to streamline, and automate risk processes.
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The role:
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The Customer Support Officer will assist in leading customerand partner success initiatives. We are seeking a technically savvy CustomerSupport Officer with a strong drive for results.
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As a result of our extensive growth, we are currently addingmultiple specialists to our national operation.
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The key responsibilities of the position include:
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Buildingstrong relationships with our existing customers in Australia
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Managementof ongoing communication with clients
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Identifyingopportunities
to expand product adoption
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Providesupport for use of our Software as a Service (SaaS) platform
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Collaborationwith our Sales Team
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Collaborationwith our Executive Team
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Requirements
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Applicants should have:
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Soundtechnical knowledge/skills (desirable)
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Excellenttelephone communication skills
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Highdegree of self-motivation and ambition
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Positive,confident and determined approach
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Problemsolving skills
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Desireto work as a part of a winning team
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Abilityto understand and explain technical concepts
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Strongorganisational




and analytical skills with a keen attention to detail
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Prior to commencement, successful candidates will be required to:
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Supply copies of all educational qualifications
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PERKS
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We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
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Growth opportunities
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A strong emphasis on work/life balance, including weekly and monthly office social activities
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OURTEAM& CULTURE
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We're customer focused:
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Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
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We're here to win:
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We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
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We love this stuff:
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We hire smart, fun, talented people who want to make a difference.
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We've got each other's backs:
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We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
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We're owners and we act like it:
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We take initiative, act with urgency and are accountable for results. We're all engaged.
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Integrity is non-negotiable:
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Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
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This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
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The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.
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This is a full time, in the office role.
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Note that only short-listed candidates will be contacted.
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#J-*****-Ljbffr

📌 Customer Support Officer (Canberra)
🏢 Arventa
📍 Canberra