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Software Support
role at
Dentsply Sirona
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Join to apply for the
Software Support
role at
Dentsply Sirona
Requistion ID
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Dentsply Sirona is the world's largest manufacturer of qualified dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a solid portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working At Dentsply Sirona You Are Able To
Develop faster
- with our commitment to the best professional development.
Perform better
- as part of a high-performance, empowering culture.
Shape an industry
- with a market leader that continues to drive innovation.
Make a difference
-by helping improve oral health worldwide.
Position Overview
The Software Support team is the telephone face of the Software Help Desk, receiving customer calls for software issues for all dental equipment sold by the business. The Software Support Specialist provides a key link between Dentsply Sirona's clients and the organisation. They are responsible for providing excellent customer service by receiving, administering, and resolving all software related equipment issues on all inbound calls and making follow-up outbound calls post equipment resolution to evaluate customer satisfaction.
Primary Objectives and Specific Accountability:
Provide phone IT software support and technical advice as it relates to Dentsply Sirona equipment products for our customers, sales and service teams
Remote support, log in to customer platforms whilst the customer is on the phone
Perform software pre-installs, installations, fault diagnostics, repairs and software migrations
Diagnose technical issues and communicate with the broader software support team as needed
Knowledge
Ensure ongoing currency of functional and technical knowledge via self-directed learning and proactive involvement in training and personal research




Ensure ongoing currency of systems and procedures via self-directed learning and proactive involvement in training as required
Teamwork
Work as part of a team, providing back up and support and sharing responsibility for completion of tasks as required
Health and Safety
Adhere to all health and safety procedures and policies to ensure a safe working workplace
Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices
Wear all personal protective equipment as required
Maintain awareness and understanding of internal safety procedures and adhere to these at all times
Proactively report and manage safety issues
Position Dimensions
Number of positions reporting to this position is varied dependent on size and complexity of the region
Number of direct reports; Nil
Number of matrix reports; Nil
Decision making authority
Reviewing policies and procedures and making recommendations as required
Approval as per Finance authority matrix
Relationships
All Dentsply Sirona employees
Sales Specialist
Forging & maintaining relationships with customers as required
Experience / Qualifications (if key requirement of the role)
Installation of software applications
PC firewalls
Experience with local area networks (LANs), SQLs
Exceptional IT support skills – responding to customers per established service level agreements
Proven ability to work successfully across multiple clients
Familiarity with the creation of help desk tickets, routing and escalation of tickets.
Excellent communication skills as the role will include the professional interface between our external customers and internal sales and service teams
Knowledge of the Dental market and equipment would be desirable
Knowledge of Sidexis software would be desirable
Tertiary Qualification – Degree or Diploma in a related field would be well regarded
Minimum 6 months Level 1 Help Desk experience or a similar role
Skills
Maturity of judgement and discretion
Excellent attention to detail
Capacity to operate independently
Excellent communication skills – both written and verbal
Advanced level computer skills with proficiency in the MS Office suite (Excel, Word, Powerpoint and Access)
Strong interpersonal skills with a demonstrable ability to work within a changing environment
Willingness to contribute to and support team goals
Excellent organisational and time management skills
Ability to prioritise conflicting workloads and multitask




High levels of personal drive and motivation
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to
Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full time
Job function
Job function
Information Technology
Industries
Medical Device
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📌 Software Support (New South Wales)
🏢 Dentsply Sirona
📍 New South Wales