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Lex Medicus is an established and reputable medico-legal provider, operating for 13+ years.
Lex Medicus is privileged to collaborate with over 220+ experienced and credentialed medical experts, spanning over 50 specialties.
Together, we are committed to delivering impartial, fit-for-purpose and high-quality medico-legal reports and impairment services throughout Australia.
Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team.
This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and operational excellence.
The Client Services Assistant acts as a vital support system to uphold the high standards set by the Client Services Specialist.
Job Description
Provide exceptional customer service & product/service information at front house, via telephone and email
Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
Work collaboratively with all departments to support client, examinee and expert needs
Working towards and achieving company KPI's and objectives for expert bookings, customer onboarding & customer service
Assist in training lawyer/insurers/experts in the use of systems as required
SMS inbox management for examinee appointment confirmation




Pro‐active appointment confirmation calls to examinees and clients to avoid Failure to Attend (FTA) / late‐cancellations
FTA/late‐cancellation re‐bookings
Teleconference connections
Home‐risk assessments
Video testing calls with examinees
Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days
Regular communication with Managers, Clinic Coordinator and Client Services Team
Communicate effectively with File Team and QA
Adhere to quality standards as per SOPs
Keep up to date with key administrative knowledge in order to provide effective support as requested
Support Expert needs in order to enhance their experience, e.g., system training and assistance with general queries
Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team
Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team
Ensure that facilities are suitable for expert needs
Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager
Promote and support practices that are inclusive,



responsive, safe and accessible
Qualifications
Legal, insurance or medical industry experience – highly regarded
Administrative proficiency – e.g., experience in providing admin support, handling appointments
Robust organisational and time management skills
Strong team player
Excellent communication skills and ability to negotiate successful outcomes with customers
Attention to detail
Professional & immaculately presented
Adaptable and reliable
Problem solving – adaptable
Click on the APPLY button or contact Cassie Butcher to have a confidential discussion.
Please call on ************ or email ****** quoting REF****A
You are welcome here.
Our fast‐growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
Equal Opportunity Employer
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
Accessibility
We are happy to adjust our recruitment process to support accessibility needs.
Seniority level
Entry level
Employment type
Part-time
Job function
Administrative
Industries
Wellness and Fitness Services
Location: Melbourne, Victoria, Australia
Salary: A$80,******‐A$90,******
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📌 Client Services Assistant (Melbourne)
🏢 Medhealth
📍 Melbourne