Attractive team benefits, discounts and rewards program
Work with a team that supports growth and career development
Permanent opportunities offering stability and career pathways
What we're like
At BIG W everyday's a big day.
For you, this could be the start of something big.
There are over 15,000 of us, in the biggest cities and the tiniest towns.
And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.
About the role
The eCommerce Leader supports the delivery of digital experience through fulfilment and a quick, easy and seamless checkout experience digitally.
What you'll do
Ensure the delivery of a excellent customer experience every day
Lead a team including rostering, leave, succession, training, development and recruitment
Create respectful, trusting and positive relationships with the community you serve
Manage customer compliments and complaints
Plan and implement online order fulfilment processes, ensuring that orders are filled and despatched within SLAs
Manage sales and budgets
What you'll bring
We are looking for a purpose-led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community.




You work with agility and are adaptable to change as we continue on our rapid transformational journey.
You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
Creative but with a keen eye for detail and strong planning capability with the ability to embed structured processes and routine
Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week
Benefits
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
Access to Sonder.
Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.
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📌 Ecommerceleader-Bigw Eastern Suburbs Nsw (New South Wales)
🏢 Big W
📍 New South Wales