Overview
The Client Services Associate is responsible for serving as the first level of support to existing clients, and for managing and coordinating the completion of all language projects in our Sydney Office.
Responsibilities
Respond to client requests for new project initiatives through our centralized technology
Collaborate with production team members to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate project work by providing detailed budget, schedule and instructions to the project team and anticipate pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before submission to the production team
Where applicable, initiate project specifics to set the production team / individual project up for success
Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress, ensure adherence to deadlines and budgets, and produce high quality deliverables
Serve as the central point of contact and liaison between external client contact and internal production staff




Set and fulfill client expectations
Comply with internal regulations, processes and procedures in line with ISO standards
Troubleshoot problem projects where applicable
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Qualifications
Minimum 2 years of full-time experience in client management and/or business relationship development, preferably in a multicultural international setup
Exceptional problem solving and analytical skills
Customer service and/or project management experience
Strong organizational skills, attention to detail, and the ability to multi-task
Working knowledge of MS Office and MS Project
Ability to prioritize and schedule tasks and work in a team environment
Must be willing to learn current things, be open to challenges and thrive on success
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Business Development
Industries
Translation and Localization
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📌 Client Services Associate (New South Wales)
🏢 TransPerfect
📍 New South Wales