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Customer Service Manager
role at
Electrolux Professional Group
.
Customer Care Manager – Oceania
What You'll Be Doing:
Manage and growth dealer and service partners service performance.
Manage customer expectations in terms of Technical and Commercial requirement.
Lead and manage the service team day to days service operations and make sure resolutions of technical issues in timely manner.
Active in reporting in Quality issues arise and take ownership till resolutions.
Collaborate with Sales Order Processing team for spare parts delivery fulfillment management, right parts at right time.
Close collaboration with Commercial Team and regional team to support the regional business expansion strategy.
Responsible to evaluate in expansion of Dealer and Service Partner network with Commercial Team, inclusive existing dealer and service partners.
Responsible to improve technicians' service delivery to exceed customer expectations. This extend beyond technical skills.
Responsible for technician career growth.
Periodically organize & conduct Structural Technical Training for internal staffs, dealers and service partners.
Perform Business Development activities to increase Customer Care revenue as well as profitability
What's Needed for You to Thrive
Possess positive technical knowledge on Electrical and Mechanical system.
Strong Business and People Manager.
Good people leadership skill
Good planning and organizational skill.
Proficient in Microsoft office (MS Word, Excel,



PowerPoint, Outlook)
Ability to multi-task in a fast paced environment
Strong team player and driven attitude
Willingness to learn and innovate
Our Culture in 4 Words
Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.
What's in It for You
Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow
The possibility to work hybrid and build a flexible worklife balance
Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
Plus: country-specific perks and benefits designed to support your well-being.
About Electrolux Professional Group
Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers' work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In ****, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional's B-shares are listed at Nasdaq Stockholm. For more information, visit
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Customer Service
Industries
Machinery Manufacturing
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📌 Customer Service Manager (Melbourne)
🏢 Electrolux Professional Group
📍 Melbourne