Join to apply for theCustomer Service Representativerole atFresenius Kabi Australia and Recent Zealand
Be part of an innovative agile organisation
Fantastic team and company culture
Rapidly growing global organisation
About the role
We are currently seeking an experienced Customer Service Representative to join our Commercial Services team based in Mount Kuring‐gai and reporting to the Customer Service Team Leader.
As the Customer Service Representative, you will provide an outstanding service to all internal and external customers, acting as the first point of contact for all enquiries.
If you are a great communicator, love working as a team, have strong organisation skills, and thrive on excellent customer service, then this role is for you!
Responsibilities
Ensure ongoing and consistent customer satisfaction through effective and efficient management of customer enquiries relating to product availability, pricing, and order shipment tracking
Process customer orders and record all relevant information on our database
Processing sample and compassionate supply orders
Adherence to customer order and delivery lead times
Ensure complaints are resolved quickly and expertly, and escalated when required
Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing
Knowledge and Compliance
Qualifications
Previous experience in customer service role, ideally from within the healthcare industry or a similar GMP controlled environment
Exposure to SAP and Salesforce or a similar system would be advantageous
Strong interpersonal skills and the ability to work autonomously
Excellent organisation and time management skills with a strong attention to detail




Strong problem‐solving skills and initiative to ensure issues are identified and addressed appropriately
Proficient in Microsoft Office Suite
Benefits
Competitive base salary and an incentive programme
Flexible working environment and arrangements
A culture focused around personal development and health and wellbeing
Recharge leave days and Birthday Leave
Various lifestyle and support programs for our employees, including EAP, study support and reward and recognition programmes
About Fresenius Kabi
At Fresenius Kabi, we have a singular purpose - Advancing Patient Care.
This corporate philosophy allows us to provide the highest‐quality medicines and technologies to those in need.
Our product portfolio comprises a comprehensive range of I.V. generic drugs, infusion therapies and clinical nutrition products, as well as the devices for administering these products.
In Gastroenterology, we supply market leading products that play an essential role in preparing patients for colonoscopies.
Within transfusion medicine and cell therapies, Fresenius Kabi offers products for the collection of blood components and extracorporeal therapies.
We are committed to equal employment opportunity for everyone, regardless of age, gender, ability, race, religion, sexual orientation, or ethnicity.
This allows us to be a diverse and inclusive workplace, which promotes understanding and acceptance among our employees and the broader community.
We encourage applications from all, including those of Aboriginal or Torres Strait Islander descent.
Seniority level
Associate
Employment type
Full‐time
Job function
Customer Service and Health Care Provider
Industries
Hospitals and Health Care
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📌 Customer Service Representative (Sydney)
🏢 Fresenius Kabi Australia and New Zealand
📍 Sydney