We are looking for a detail-oriented Transport Coordinator to support and optimize last-mile delivery operations. This role focuses on driver coordination, performance monitoring, and ensuring service level targets are consistently achieved.
Key Responsibilities
Manage driver pool and conduct daily follow-ups to ensure sufficient capacity
Recruit and onboard recent drivers, including app and SOP training
Ensure timely pickups and dispatches within daily cut-off times
Monitor delivery performance and ensure
92% same-day delivery (DLD SLA)
Deploy backup drivers to clear operational backlogs across stations
Conduct system audits and maintain
Proof of Delivery (POD)
quality
Analyse complaints, perform root cause analysis, and implement improvements




Monitor driver performance and provide regular feedback and training
Oversee returns (BTDS) process and ensure timely resolution
Handle arbitration cases and operational tickets
Coordinate driver payroll submissions and follow up with finance
Requirements
Experience in
last-mile logistics / delivery operations
Strong coordination and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good analytical skills and attention to detail
Experience in driver management is a plus
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📌 Transport Coordinator (Mandarin Speaker) (New South Wales)
🏢 iMile Delivery
📍 New South Wales