Key Points
Support transformational business growth and operational excellence
Enjoy flexible working, including hybrid arrangements
12‐month fixed‐term contract with potential for extension or permanency
The Role
We're seeking acommercially astute, data‐driven and stakeholder‐focused Business Improvement Managerto join our AutoGlass Operations team.
In this pivotal role, you will identify improvement opportunities, define best practice, and lead the design and delivery of initiatives that enhance operational performance across our national network.
With a strong focus on continuous improvement, you'll help maximise financial outcomes while empowering teams to achieve key operational objectives.
Key Responsibilities
Identify, prioritise, and drive business improvement initiatives by collaborating with IT, Contact Centre, Field Operations and Technical teams
Work closely with Business Analysts and stakeholders to define business requirements and contribute to solution design
Coordinate and support testing activities including UAT, disaster recovery simulations and system change assessments
Prepare and contribute to monthly reporting packs, ensuring insights are accurate and actionable
Perform ad‐hoc reporting and data analysis using CRM, ERP, data warehouse and external sources
Support operational footprint planning (e.g., postcode simulation, mobile coverage mapping, service centre configuration)
Administer and manage the Salesforce Field Service platform, including access control, configuration, troubleshooting and vendor coordination
Partner with the Central Planning team to improve scheduling, planning and reporting processes
Oversee Salesforce updates and release management to ensure smooth deployment with minimal operational impact
Why O'Brien
O'Brien is Australia's market leader in vehicle glass repair and replacement and part of the global Belron® group operating in more than 35 countries.
Our AutoGlass division combines the strength of an established industry leader with the momentum of a business in transformation.




We're investing heavily in digital capability, customer experience and operational excellence—giving you the support, tools and backing to turn big ideas into meaningful change.
You'll join a high‐performance, values‐driven culture whereCaring, Collaborative, Genuine and Drivendefine how we work every day.
The Perks
Adaptable and hybrid working arrangements across multiple O'Brien locations
Reward and recognition programs that celebrate high performance
Ongoing learning and development support
Community service and volunteering leave
Employee discounts across O'Brien services and corporate partners
What We're Looking For
Along with embracing our O'Brien DNA—Caring, Collaborative, Genuine and Driven—you'll bring:
5+ years' experience in a similar business improvement, operations or transformation role
Exceptional interpersonal skills with the ability to engage, influence and build strong relationships
Strong knowledge of Salesforce administration, particularly Flow
Familiarity with Power BI, SQL, Python and Power Automate for analytics and automation
If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.Apply Now!
AtO'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part ofBelron®,worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy:To review and consider your application, O'Brien® collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review ourPrivacy PolicyandTerms of Use.
Agencies:O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
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📌 Business Improvement Manager (New South Wales)
🏢 O'Brien Glass Industries
📍 New South Wales