Customer Solutions Team Lead - APJ
Customer Success & Support
Melbourne, Australia
ID: *****
Description
Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on‐prem and in the cloud.
Our unique technology secures identities & access at runtime, in ways that weren't possible before.
With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast‐growing identity security category.
Joining Silverfort means becoming part of a fast‐moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
As a Customer Solutions Team Lead at Silverfort, you will lead and mentor a team of Customer Solutions Specialists across the APJ region, driving successful deployments and ensuring customers realize value from the Silverfort platform.
You will collaborate closely with Customer Success, Support, and R&D; to deliver seamless customer experiences while providing technical guidance in identity and security technologies.
Responsibilities
Grow, mentor, and manage a team of Customer Solution Specialists in the APJ region, fostering a collaborative and high‐performing team culture
Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise




Develop and execute a regional strategy for technical onboarding and services that aligns with Silverfort's global objectives and ensures customer satisfaction and retention
Partner with leaders in Customer Success, Support, and R&D; teams to ensure seamless customer experiences and contribute to product improvement
Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies
Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success
Monitor key performance metrics and use insights to continuously refine strategies and improve team performance
Requirements
6+ years of experience within Post Sales, Qualified Services, Solution Architecture or related fields at a software vendor, preferably in the identity or security space
3+ years of previous management and leadership experience in a similar role
Strong technical background in Active Directory, Microsoft identity, Networking and Information Security
AI and Cloud Security experience - preferred
Proven track record of building and leading high‐performing technical teams in a fast‐paced, agile environment
Exceptional leadership and people management skills, with a focus on team development and customer satisfaction
Demonstrated experience working with Global and large‐scale enterprise customers
Comfortable with traveling up to 25% of the time across the APJ region
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📌 Customer Solutions Team Lead - Apj (Melbourne)
🏢 Silverfort
📍 Melbourne