Key Account Manager – Critical Infrastructure Operations
Key AccountManager – Critical Infrastructure Operations
About the Role
Join a growing infrastructure organisation as aKey Account Manager, serving as the trusted point of contact for key clients.
Thisnon-sales rolefocuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.
Key Responsibilities
Act as primary client contact, managing day-to-day communications and service expectations
Oversee contractual performance, SLAs, KPIs, and compliance requirements
Coordinate client projects across construction, operations, and facilities teams
Manage project handovers from construction to live operations
Build trust-based relationships with client stakeholders, advocating their needs internally
Support incident resolution with timely,
transparent cross-team coordination
Lead client meetings, business reviews, and performance reporting
Drive continuous improvement in service delivery and operational processes
What You'll Bring
5+ yearsin client account management, service delivery, or operations withindata centre, construction, facilities management, or commercial real estate
Strongcontract/SLA managementand stakeholder engagement experience
Proven ability to balance client expectations with operational delivery
Excellent communication and relationship-building skills
Proactive, detail-oriented approach in rapid-paced environments
Additional Information
Two positions availablein Melbourne with hybrid flexibility
Occasional travel to operational sites required
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