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Company Description
Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your growth opportunities and advancement. You'll feel valued as part of a tight‐knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
Elysia Wellness Retreat
, located in the heart of the Hunter Valley, is seeking enthusiastic
Guest Service Agents
to join our welcoming team. Be the first point of contact for our guests and help deliver exceptional, wellness‐focused experiences.
About The Role
As a Guest Service Agent, you'll provide friendly, professional service at the front desk, assisting with check‐ins, check‐outs, and guest enquiries.



You'll play a key role in creating memorable experiences in a serene retreat environment.
Key Responsibilities
Greet and welcome guests with warmth and professionalism
Manage check‐ins, check‐outs, and reservations
Provide information and assistance to enhance guest experience
Maintain presentation and organisation of the front desk area
Support the team in smooth daily operations
What We're Looking For
Previous experience in hospitality or customer service (preferred)
Strong communication skills and professional presentation
Positive, friendly, and approachable attitude
Flexibility to work casual shifts, including weekends and evenings
Passion for wellness and guest service
Additional Information
Career Growth: Learning and development programs
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family
Global Perks: International accommodation discounts across our hotel brands
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ
Experiences: Discounted entertainment and activities
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
Generous Leave: Parental and birthday leave
Wellness Boost: EAP and tailored wellness support
We are only accepting applications from candidates who have working rights within Australia or New Zeland.
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📌 Guest Service Agent (New South Wales)
🏢 Elysia Wellness Retreat
📍 New South Wales