Job Description
ICT Service Desk Analyst | Baseline Cleared | Canberra | Federal Government
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Barton, ACT | Onsite | 6 month contract | Baseline Clearance
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Are you an experienced ICT Support professional looking for your next Federal Government opportunity?
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We're seeking an experienced Service Desk Officer to join a Federal Government department and provide high-quality ICT support to users.
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This is an excellent opportunity for someone who enjoys hands-on ICT support, troubleshooting, customer service and ICT project delivery within a government environment.
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What You'll Be Doing
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Provide frontline ICT support across hardware, software, network, account and device issues
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Triage, resolve and escape incidents and service requests within agreed SLAs
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Administer user accounts, devices, software and ICT asset records
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Support ICT projects, upgrades, testing, rollouts and implementation activities
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Liaise with internal stakeholders, vendors and service providers
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Provide hands-on support and maintenance of user and building ICT hardware
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Identify recurring issues and contribute to ICT service and process improvements




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To be successful, you will have:
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Current Australian Government Baseline security clearance – essential
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Strong troubleshooting experience across Microsoft on-premises and cloud environments
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Excellent communication skills with technical and non-technical stakeholders
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Strong analytical, problem-solving and decision-making skills
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Experience supporting ICT projects and operational activities
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Understanding of ICT security, governance and compliance requirements
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Active Directory – on-premises and Azure AD / Microsoft Entra ID
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Understanding of ITIL principles
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Why Apply?
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This is a outstanding opportunity to work within a Federal Government ICT environment, supporting a diverse user base while gaining valuable exposure to ICT operations, projects, Microsoft technologies, cybersecurity and service improvement.
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If you're Baseline cleared, Canberra-based and available for an onsite contract, we'd love to hear from you.
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