Overview
Melbourne | Permanent Opportunity
A well‐established and growing financial services organisation is seeking an experiencedTeam Leader - Creditto lead a high‐performing credit assessment team within its lending operations.
This role is responsible for delivering high‐quality credit decisions and processing outcomes that support responsible lending, operational efficiency and an exceptional broker and customer experience.
It is a hands‐on leadership position for someone who combines strong credit expertise with people leadership capability and a proactive, solution‐focused mindset.
The Opportunity
Reporting to Senior Leader - Credit, you will lead and develop a specialist credit team responsible for end‐to‐end credit assessment and decisioning.
You will play a key role in balancing risk, service and productivity while supporting complex lending decisions and contributing to continuous improvement across credit workflows.
This is an ideal opportunity for an experienced credit leader who enjoys coaching teams, managing risk, and driving consistent, high‐quality outcomes in a high‐volume environment.
Key Responsibilities
Lead, coach and develop a credit assessment team to deliver quality, productivity and behavioural expectations
Provide day‐to‐day leadership through 1:1s, coaching sessions, performance reviews and development planning
Oversee daily workflow, queues and prioritisation to ensure service levels and turnaround times are achieved
Support escalated credit decisions, complex cases, policy interpretation and exceptions
Ensure credit assessments and processing align with responsible lending obligations, AML/CTF and regulatory requirements




Monitor quality assurance results and key risk indicators, taking corrective action where required
Act as a key escalation point for brokers and internal stakeholders, resolving issues efficiently and professionally
Collaborate with Sales, Risk and Operations teams to improve processes, capacity and customer outcomes
Monitor performance metrics and use insights to drive efficiency, quality uplift and continuous improvement
About You
You are a confident credit leader with deep technical knowledge and a collaborative leadership style.
You thrive in fast‐paced, high‐volume environments and are comfortable making and supporting complex credit decisions while developing others.
Key Requirements
Proven experience leading and coaching a credit or operations team (2+ years desirable)
Strong background in credit assessment and decisioning within financial services
Minimum 5 years' specialist credit experience, including holding a Delegated Commitment / Approval Authority of up to $3m
Experience managing escalations and complex lending scenarios in a high‐volume environment
Strong understanding of risk, compliance and regulatory frameworks
Excellent communication and stakeholder management skills
Certificate IV in Business Operations (desirable)
What s on Offer
Permanent leadership role within a respected financial services organisation
Supportive, collaborative leadership environment
Chance to influence credit quality, team capability and operational performance
Clear scope for ongoing development and career progression
Apply Now
If you9re a credit leader who enjoys coaching teams, managing risk and delivering consistent, high‐quality outcomes, we love to hear from you.
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📌 Team Leader- Credit Assessment (Melbourne)
🏢 Sustainrecruit
📍 Melbourne