Overview
Talent Acquisition Consultant at Carecone Australia
Role: Salesforce Business Analyst
Location: Sydney
Responsibilities
Engage with business stakeholders to gather, document, and prioritize requirements.
Translate business processes into detailed
user stories
, acceptance criteria, and functional designs.
Analyze and recommend solutions leveraging
PSS data models
,
Experience Cloud portals
,
FSL scheduling
, and
Salesforce Shield security features
.
Support solution architects and developers with clarifications during design and build.
Conduct system demos, UAT support, and training sessions with business users.
Ensure solutions comply with
public sector standards
, security, and governance requirements.
Act as a liaison between technical teams, business units, and end users.
Required Skills & Experience
8-10+ years of Salesforce Business Analyst or Consultant experience.
Hands-on knowledge of
Public Sector Solutions




and government processes.
Familiarity with
Experience Cloud
(community/portal use cases),
FSL
(workforce/service management), and
Shield
(encryption, monitoring, compliance).
Strong skills in requirement gathering, documentation, and stakeholder management.
Salesforce
Business Analyst
or
Administrator
certification preferred; PSS/Experience Cloud certification a plus.
Preferred Qualifications
Experience in
large-scale public sector transformation programs
.
Understanding of Agile methodologies (Scrum, Protected) and backlog management tools (Jira, ADO).
Strong communication, presentation, and facilitation skills.
How to Apply
Interested people can share their resume at
******
or can reach me on
***************
.
#J-*****-Ljbffr

📌 Salesforce Business Analyst (New South Wales)
🏢 CareCone Australia
📍 New South Wales