Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages
Roles and Responsibilities
Lead the design and implementation of solutions using
Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
and
Power Pages (Power Portal)
.
Architect scalable and secure customer engagement solutions, including
customer journeys, segmentation, email marketing, and event management
.
Design and develop
Power Pages portals
with custom UI, authentication, and role-based access.
Provide
technical leadership and mentorship
to development teams; enforce coding standards and best practices.
Translate business requirements into
technical design documents and scalable architectures
.
Configure and customize:
Customer Insights Journeys (segments, triggers, journeys, forms, emails)
Power Pages (Liquid templates, web roles, content, site settings)
Develop custom solutions using:
Power Platform (Power Automate, Power Apps)
Integrate Dynamics 365 with
external systems and third-party applications
using APIs, Azure services, or middleware.
Implement
security models
, including authentication (Azure AD B2C, external identity providers) and authorization.
Drive
CI/CD implementation
, setting management, and deployment strategies using Azure DevOps.
Conduct
technical reviews, code reviews, and solution validations
.
Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
Ensure compliance with




data privacy, governance, and performance standards
.
Strong hands-on experience in:
Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
Expertise in
Microsoft Dataverse
and data modeling.
Proficiency in:
Liquid templating
Experience with
Power Platform tools
(Power Apps, Power Automate).
Strong integration experience using
REST APIs, Azure Functions, Logic Apps
.
Knowledge of
security frameworks
, authentication (OAuth, Azure AD B2C), and role-based access.
Experience in
solution design, architecture, and technical leadership
.
Familiarity with
DevOps practices
, CI/CD pipelines, and environment management.
Strong problem-solving, analytical, and debugging skills.
Excellent communication and stakeholder management abilities.
Preferred Skills
Microsoft certifications such as:
MB-260 (Customer Data Platform Specialty)
Experience with
Customer Data Platforms (CDP)
and customer data unification.
Exposure to
AI-driven personalization and customer analytics
.
Knowledge of
event management modules in Customer Insights Journeys
.
Experience with
Azure Integration Services
(Service Bus, API Management).
Familiarity with
front-end frameworks and UX best practices
.
Experience working in
Agile/Scrum environments
.
Domain experience in industries like
Retail, BFSI, Healthcare, or Telecom
.
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📌 Dynamics 365 Customer (Melbourne)
🏢 XPT Software
📍 Melbourne