NAB is looking for a Fraud Assist Analyst to join their team in Melbourne.
This full-time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support.
The first 12 weeks involve on-site training before transitioning to a adaptable hybrid work arrangement.
The ideal candidate will have proven customer service experience and a strong ability to manage challenging situations with empathy.
A structured work environment and strict adherence to schedules are necessary for success in this role.
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