Job Description
Genesys is seeking a Principal Workforce Management Consultant to lead strategic WFM initiatives across Sydney, Brisbane or Melbourne. This in office role combines advisory leadership with hands-on delivery to improve service performance, costs, and employee experience, while guiding large enterprise customers through complex decisions.
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You will drive workforce strategy, translate forecasts into actionable plans, and collaborate with executives and product teams to ensure successful implementation
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📌 Executive Wfm Strategy & Transformation Lead (New South Wales)
🏢 Genesys
📍 New South Wales
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