EUC / Network Smart Hands Engineer (On Call / Casual)
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Employment Type: Independent Contractor / On Call / Casual
Work Mode: Onsite (Field Support / On‐Demand)
About the Role
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on‐call or casual basis across multiple client locations in Sydney. This is a fantastic opportunity for skilled IT professionals who enjoy flexible, field‐based work and have strong hands‐on experience in desktop, laptop, printer, and network hardware troubleshooting.
Key Responsibilities
Provide onsite EUC and Network Smart Hands support for incidents, service requests, and installations.
Perform break‐fix, IMAC (Install, Move, Add, Change), and preventive maintenance tasks.
Support network device installations – routers, switches, access points, and cabling.
Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
Collaborate with remote support and service desk teams for timely resolution.
Maintain accurate logs for dispatch calls, assets, and completion reports.
Coordinate with vendors and third‐party support teams when required.
Ensure all activities comply with client SLAs and ITIL processes.
Required Skills & Experience




3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Robust knowledge of Windows OS, O365, Active Directory, and common desktop applications.
Basic understanding of networking concepts (LAN/WAN, IP addressing, cabling, patching).
Hands‐on experience with hardware troubleshooting (laptops, desktops, printers, peripherals).
Familiarity with ticketing tools (ServiceNow, Remedy, or similar).
Excellent communication and coordination skills.
Must have a valid driver's license and willingness to travel between client sites.
Preferred Qualifications
ITIL Foundation certification.
CompTIA A+ / N+ or vendor certifications (HP, Dell, Cisco).
Prior experience in casual/on‐demand support engagements.
Work Scope
On‐demand / Casual calls during business hours.
May include after‐hours or weekend support as per SLA.
Reporting to: Regional Service Delivery Manager / Project Coordinator.
Interested? Let's Connect!
If you're a hands‐on IT professional who thrives in dynamic environments and enjoys flexible, field‐based work — we'd love to hear from you! Please share your updated CV along with:
Contact Number
Email
Preferred Contact Time
Current Salary & Expected Rate
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📌 Euc / Network Smart Hands Engineer (On Call / Casual) (New South Wales)
🏢 EIL GLOBAL
📍 New South Wales