We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.
Job Description
Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
Needs to clearly manage customer expectations using the various means of correspondence
Communicate with our customers using the tools and applications supplied by Unibet
Perform expected duties to the predefined quality standard of work
Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
Perform related duties as assigned, within your scope of practice
Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
Qualifications
A genuine passion for sport and/or racing
Strong attention to detail,



ensuring accuracy in all tasks and interactions
A positive and resilient mindset, with the ability to remain composed under pressure
Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
Solid computer proficiency, with the ability to navigate multiple systems efficiently
The ability to multitask effectively, managing competing priorities while maintaining high-quality service
Key Responsibilities (Training Provided)
Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
Support the maintenance and documentation of team procedures to ensure consistency and compliance
Continuously build knowledge of products, services, and industry updates to deliver informed customer support
Promote responsible gambling by encouraging sustainable play and helping maintain a secure and positive environment for all customers
#J-*****-Ljbffr

📌 Customer Service Operator (Australia)
🏢 FDJ UNITED
📍 Australia