Base pay range
A$60,******/yr - A$65,******/yr
Level 1 Support Engineer
This role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.
$60,000 - $65,000 salary + Super.
Candidates must have full rights to work in Australia.
What will you be doing?
As a Level 1 Support Engineer, you'll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.
Your day will involve:
Providing first-level technical assistance and managing tickets through to resolution
Troubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environments
Supporting end‐users with software and hardware problems
Escalating complex incidents where required while ensuring explicit communication and documentation
Performing regular system maintenance, updates, and patching




Collaborating with senior engineers and learning across cloud and cybersecurity functions
YOU NEED TO HAVE
A minimum of 1 year's experience in IT support or a technical environment
Exposure to case management or ticketing systems
Proficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)
Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)
Strong troubleshooting and communication skills
A customer‐focused approach with the ability to work collaboratively
IT'S NICE TO HAVE
Experience working within an MSP
Industry qualifications in Information Technology or equivalent experience
A proactive attitude toward learning and professional growth
To apply, click the link or email your CV ******.
For more information, call************.
Key Skills
Windows, Office 365, Networking, Active Directory
Location: East Melbourne, Victoria, Australia.
Position posted 4 days ago.
#J-*****-Ljbffr

📌 Level 1 Support Engineer (Melbourne)
🏢 Searchability
📍 Melbourne