Job Description
We're leading Western Australians to their intelligent energy future.
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And we want you to be part of it.
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You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.
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But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.
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Our Big Battery is now live in Kwinana, we're expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.
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We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.
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We believe that the benefits of renewable energy aren't just for some, they're for everyone.
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This is where you come in.
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Role Description:
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The Service Desk Officer role is a newly created opportunity in our Technology and Business Services Team based at our Central Park office in Perth
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The Service Desk Officer is the first point of contact for all technical and non-technical related enquiries and responds to internal and external queries via phone calls, self-service portal and in person interactions at the Business Services Hub.
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The main objective for this role is to support the daily operations of Synergy by ensuring all enquiries, incidents, requests and bookings are managed accurately whilst providing high quality customer service.
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The incumbent resolves support enquiries from internal customers,



external visitors and escalates requests to relevant support teams as required. The Service Desk Officer plays a critical role in delivering excellent customer service by providing timely, skilled, and customer-focused support, ensuring a positive end user experience across all service interactions.
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Job responsibilities:
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Provide first and second-level IT support for technical and non-technical incidents and service requests via phone, email, and face-to-face interactions.
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Manage and resolve support tickets by accurately troubleshooting, triaging, escalating where required, and meeting agreed OLAs/KPIs.
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Administer user and business services, including account management,
onboarding/offboarding,
corporate credit cards, and support for facilities and fleet queries.
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Maintain compliance and service standards by adhering to ITIL processes, operating procedures, and organisational policies.
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Contribute to service excellence and operational support through continuous improvement initiatives, accurate administration, and participation in after-hours/on-call support.
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What you will bring:
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Relevant IT qualification (certification or tertiary) and a minimum of 3 years' experience in an IT support or service desk environment.
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Strong technical knowledge of computer systems, mobile devices, and related technologies, with proven troubleshooting and problem-solving skills.
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Excellent communication and interpersonal skills, with the ability to work collaboratively within a team and independently when required.
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Highly organised and results-focused, with the ability to prioritise, multitask, escal
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📌 Service Desk Officer (Perth)
🏢 Synergy
📍 Perth