This is a unique, high-exposure role working directly with the founder across a group of businesses.
One, a VC-backed B2B SaaS startup, scaling quickly with enterprise customers and secondly a growth-stage digital agency operating in the mid-7 figures.
You'll act as a startup generalist and execution partner, helping turn ideas into outcomes across product, customers, operations, and internal projects. One day you might be refining a product demo or onboarding flow, the next you're preparing a presentation, tracking priorities, or mapping a workflow in Figma.
If you like variety, learning rapid, and being close to decision-making — this role is built for you
About SupplyScope
SupplyScope is a VC-backed AI workspace for brands for brands and retailers to manage product data, development, and compliance across global supply chains.
We replace fragmented workflows with a single system of record coupled with AI Agents to help take actions across the product lifecycle — helping teams collaborate faster, stay compliant, and bring products to market with confidence.
What You'll Do
You'll support the founder across product, customers, and execution, with responsibilities flexing as the businesses grow.
Run and support tailored product demos for different customer types
Set up demo and onboarding environments using real or mock data
Help refine how we explain the product across use cases and personas
Identify friction during demos and feed insights into product decisions
Support new customers through setup and early usage
Help define and improve onboarding flows and "aha" moments




Create lightweight onboarding guides, demo templates, and help content
Track engagement and flag where customers need support
Help prepare presentations, decks, and internal/external materials
Track projects, follow-ups, and action items across multiple workstreams
Assist with planning, prioritisation, and keeping things moving
Support ad-hoc initiatives across SupplyScope and AEK Media
Capture and synthesise customer feedback across demos and onboarding
Spot patterns and propose practical improvements
Work closely with the founder and engineers on prioritisation
Contribute to testing, QA, and light user research where needed
Create simple Figma flow charts, wireframes, and process diagrams
Document workflows and ideas clearly for internal and external use
Help translate messy ideas into structured plans
Who This Is For
You don't need a perfect background — but you should be curious, organised, and comfortable wearing multiple hats.
Experience
1–3 years in a startup, SaaS, CX, product, ops, consulting, or client-facing role
Or a strong graduate with practical experience and startup instincts
Skills
Clear communicator who can turn complexity into simple explanations




Comfortable with SaaS tools and learning new systems quickly
Organised, reliable, and good at following things through
Mindset
Hands‐on and proactive — you don't wait for perfect instructions
Comfortable switching context and priorities
Happy being close to the founder and real decision‐making
Enjoys both thinking and doing
Bonus Points
Interest in startups, product management, UX, or operations Experience in ecommerce, retail, or physical product workflows Familiarity with tools like Figma, Notion, Jira, HubSpot, or CRMs Enjoys building structure where there currently isn't much
Why Join
Direct founder access and real influence Exposure to two very different businesses at different stages Learn how startups actually scale — product, customers, and operations High trust, high responsibility, fast learning curve Flexible work and room to grow the role as the company grows
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
Supporting product demos and storytelling
Customer onboarding and activation
Founder and business support
Key Strengths
Interest in startups
Figma and Notion familiarity
Why SupplyScope is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with SupplyScope not with Hatch.
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📌 Product & Marketing Generalist (Founder Support) (New South Wales)
🏢 Hatch
📍 New South Wales