Established in ****, Finsure is one of Australia's largest and fastest-growing mortgage aggregation groups.
We act as an intermediary between lenders and independent mortgage brokers, providing a comprehensive platform that helps brokers grow and manage their businesses successfully.
Through cutting-edge technology, data analytics, and innovative solutions, we empower our brokers to succeed in a competitive market.
Our dynamic work culture celebrates innovation, embraces challenges, and focuses on delivering meaningful outcomes for our brokers and their clients.
That's where you come in.
About the Role
We are looking for motivated and confident Customer Service Representatives to join our growing outbound call centre team in Melbourne.
Reporting to the Head of Business Innovation, you will be responsible for making outbound calls to customers who have enquired about home loans.
Your role will involve connecting with customers, understanding their needs, and assisting them with the next steps in their home loan journey.
This is not cold calling — you'll be speaking with warm leads who have already expressed interest in home loan support.
The ideal candidate is energetic, customer focused, resilient, and thrives in a fast-paced environment.
If you enjoy speaking with people, achieving goals, and being recognised for your performance, this role could be a great fit for you.




This opportunity is best suited to someone with at least 2 years' experience in a similar customer service, sales, or outbound calling role.
At Finsure, we value work life balance and offer a hybrid work model.
What You'll Be Doing
Make outbound calls to customers who have enquired about home loans
Build rapport quickly and deliver exceptional customer experiences
Identify customer needs and qualify opportunities
Follow proven call scripts and sales processes
Handle objections confidently and professionally
Meet daily and weekly KPIs and conversion targets
Maintain accurate customer records and update internal systems
Collaborate with team members and participate in ongoing coaching sessions
Provide administrative support where required
What We're Looking For
Previous experience in a call centre, customer service, sales, or outbound calling role
Strong communication and interpersonal skills
Confidence speaking on the phone and building rapport quickly
A positive, resilient, and goal-oriented attitude
Ability to work in a fast paced, target driven environment
Robust organisational skills and attention to detail
Self-motivated with a strong customer focus
Ability to adapt quickly and learn new processes
Full Australian working rights and currently residing in Australia
#J-*****-Ljbffr

📌 Customer Service Representative (Outbound) (Melbourne)
🏢 Finsure
📍 Melbourne