Job Description of Support Executive in Sydney :
Technical Skills:
Linux based application & server support/admin skills highly desirable
Windows & Unix server background added advantage
SQL & any one Shell Scripting Language (Pearl and/or Bash) is a must
Control-M batch monitoring
Experience in SWIFT Standards and messaging formats
Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
Appd & Splunk Monitoring
Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Expert hands‐on experience on Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG) and Alliance WebPlatform (AWP) SWIFT product suites, back‐end infrastructure, and batch structure are essential
Expert knowledge of SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Must-Have/Mandatory
Good analytical & troubleshooting skills
Ability to work under pressurized environments and in an extremely time-sensitive environment
Good communication (Oral, Verbal & Written) skills
Set of Technical skills mentioned above
Self-driven, proactive team player




Ability to troubleshoot and think outside the box to resolve rarely seen problems.
Good-to-Have/Desirable
Relevant certifications
ITIL/ production support background
Interpersonal skills
Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
Day to day production support AMH, SAG & AWP systems
Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
Ensure the integrity of the Production workplace is maintained and kept as priority over all
Investigate and develop fixes for small bugs or functionality issues
Incident management, Problem management, Availability & capacity management
Change management Ensure that all change that is deployed into Production is tested and verified.
Attend regular meetings to discuss the planning of deployments
Resolution of major incidents in a time-sensitive environment
Identify and automate manual tasks
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📌 Support Executive (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales