The Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. We're here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.
The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.
About You
You are a people-first leader with a passion for creating vibrant, inclusive communities. With a strong background in customer experience, operations, or hospitality, you thrive in fast-paced environments where no two days are the same. You bring warmth, professionalism, and initiative to everything you do, whether resolving a member query, leading a team, or hosting an event.
You are known for your ability to think on your feet, build strong relationships, and lead with empathy and clarity. Detail-oriented yet big-picture focused, you confidently juggle multiple priorities while maintaining a consistently high standard. Most importantly, you believe in the power of human connection and are excited by the opportunity to contribute to a workplace where people genuinely flourish.
About the Role
As Club Manager at The Commons Health Club, you will be the heart of the member experience. You will lead a high-performing team while ensuring the day-to-day operations of the club run seamlessly. From community engagement and facilities management to team leadership, sales support, and health and safety, you will play a hands-on role in shaping a welcoming, high-quality environment.




This role blends strategic thinking with on-the-ground action and is ideal for someone who loves variety, thrives in collaborative settings, and is motivated to make a meaningful impact on both people and place.
Key Responsibilities
Member Experience
Act as the primary point of contact for members throughout their membership lifecycle
Resolve member escalations and concerns with professionalism and care
Model and uphold The Commons' member-first values across the team
Collect and act on member feedback to improve satisfaction and retention
Identify and implement initiatives that enhance the overall member experience
Community and Member Engagement
Welcome members and guests warmly at the front desk and bathhouse concierge
Foster an inclusive, community-focused environment
Lead the coordination of member events and social experiences
Encourage meaningful connections between members
Celebrate milestones and achievements to strengthen belonging
Deliver high-quality membership tours across locations
Ensure timely follow-ups and support the team to convert opportunities
Maintain accurate documentation of leads and sales activity
Manage member churn conversations with care, offering solutions where possible
Software and Sales Platforms
Develop strong working knowledge of Hapana, SafetyCulture, and ClickUp
Support operational efficiency and team training through system use
Procurement and Deliveries
Manage supplier outreach, purchasing, and delivery logistics
Maintain stock control and inventory management
Build and maintain strong supplier relationships




Operations and Facilities
Ensure all facilities are clean, secure, and consistently presentable
Lead daily team briefings to align on priorities and service standards
Conduct regular walkthroughs and respond promptly to maintenance needs
Manage opening and closing procedures
Handle daily administrative tasks including phone and email communication
Management and Leadership
Recruit, train, and retain exceptional team members
Provide ongoing coaching, development, and support
Conduct performance reviews and one-on-one meetings
Foster a motivated, high-performing team culture
Manage and optimise team rosters
Payroll and Leave
Approve leave requests, payroll adjustments, and incentives
Communicate payroll-related matters to senior leadership in a timely manner
Budget Management
Manage club-level budgets with a focus on performance and efficiency
Support broader cost-saving and budgeting initiatives
General
Contribute to sales and marketing initiatives
Support organisational projects and new location openings
Take a hands-on approach to daily problem-solving
Assist with additional duties as required
Health and Safety
Implement and maintain WHS protocols across all areas of the club
Ensure compliance with legislative and internal safety standards
Educate team members and members on best safety practices
Benefits of working at The Commons
Complimentary health club access (including bathhouse)
Free counselling sessions
Birthday & anniversary gifts
State social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyond
Additional paid maternity leave
Exclusive annual Halloween party
Further education program to support personal and professional development
Values
All actions and behaviours must align with the company's core values:
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📌 Club Manager (Melbourne)
🏢 The Commons
📍 Melbourne