Where and how you'll work
This role is based at our West Lakes headquarters, working in office with the Membership team. You'll be close to the systems, the members, and the people who make membership happen, and you'll be part of the buzz on AFL and AFLW match days, which are part of the role.
About the team
The Membership team keeps one of the Club's most important relationships strong: the connection between the Crows and our members. It is a busy, service-focused team that owns everything from the membership database to fulfilment, payments, and the experiences that make members feel part of the Club.
About the role
The Membership Operations Officer keeps our membership database accurate, secure, and running smoothly day to day. You'll process and protect member data, help deliver fulfilment and payments on time, resolve member questions with care, and coordinate the Club's Member Engagement Panel. It is hands-on work that members feel directly.
What you'll be doing
Maintain the membership database so records stay accurate and member data stays protected
Process payments and manage payment plans across mail, counter, phone, and email
Prepare regular membership reports that support renewal, acquisition, and sales campaigns
Administer the fulfilment program and coordinate deliveries with our external provider
Resolve member enquiries by phone and email quickly and professionally
Coordinate the Member Engagement Panel, including meetings, agendas, minutes, and travel for interstate members
Support membership events and game day activations that bring members closer to the Club
You'd be a great fit if you...
Take pride in getting the details right, especially with data




Enjoy helping people and solving problems with care
Stay organised when things move quickly and priorities compete
Communicate clearly, in writing and in person, with everyone from members to executives
Like coordinating the moving parts of meetings, logistics, and events
Are comfortable with everyday technology and happy to learn new systems
Have experience with Archtics or exposure to other ticketing platforms
Can be flexible around peak periods, including AFLW and AFL match days
What's in it for you?
Working at the Adelaide Football Club means being part of something bigger than a job. Your work will be seen, felt and experienced by fans, partners and the broader community. We expect a lot, but we give a lot back.
Additional 'Crows' leave days each year to help you recharge
Free access to our gym, pool, and yoga classes to support your wellbeing
Flexible working hours to help you balance work and life
Ongoing professional development to build your skills and grow your career
Membership perks include tickets to AFL, AFLW, and SANFL games
Exclusive discounts through our sponsors and partners
Other things to know
We make hiring decisions based on experience, skills and potential, as well as alignment with our values. If this role excites you but you don't tick every box, we still encourage you to apply. Diverse backgrounds and perspectives make us stronger.
The Club is committed to safeguarding children and young people in our care and creating a safe, supportive environment for all. Everyone who represents the Adelaide Football Club, regardless of role or level, shares this responsibility.
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📌 Membership Operations Officer (Adelaide)
🏢 Adelaide Football Club
📍 Adelaide