We are currently working on an exciting prospect to join an end-user in Melbourne (Western Suburbs) as a D365 Support Consultant.
This is a
Permanent
position and they can offer a
hybrid
working model (2-3 days in office and more WFH once settled in).
D365 F&O; Support Consultant
You will be responsible for
Take ownership of customers issues and follow problems through to resolution
Deliver technical troubleshooting in line with SLA agreements and in partnership with application vendors - ensure high customer satisfaction through prompt handling of tickets
Undertake tuning and scaling of systems for both performance and security
Manage security profiles across application in line with IT security principles
Provide 2nd level support for all ERP and CRM system users (D365 F&O;, D365 CE/Resco)
Deliver client onboarding activities, maintain system training documentation and provide training to end-users
Identify inefficiencies in system functions and recommend optimal business practices
Develop functional specifications for system users to approve




Document system end to end to ensure knowledge is shared
What skills & experience you have
Strong experience in Application support with either the Dynamics 365 F&O; solution AND/OR D365 CE/CRM support
Exceptional troubleshooting skills
Power Automate knowledge, SQL knowledge
Understanding of API configurations and management
Ability to work through issues with customers to resolution.
Excellent organisational skills to ensure all cases are updated and current.
High level of initiative, accountability, and an eye for quality
Well spoken, with outstanding written and verbal communication
Ability to diagnose and resolve basic technical issues
Proficiency in English
Microsoft Certifications in your domain are highly desirable
PowerBI knowledge (beneficial but not required)
ITIL Foundation (beneficial but not required)
Please click apply or contact ****** to learn more
#J-*****-Ljbffr

📌 F&O Application Support (Melbourne)
🏢 Clarke Peters - Recruitment Consultant & Director
📍 Melbourne