Level 3 Support Coordinator – SIL Experience Essential

Brain Injury Care and Supports

Location: Brisbane & Queensland

We welcome applications from both Level 2 and Level 3 Support Coordinators. This role is offered with flexible employment options -we are open to casual, part‑time, or full‑time arrangements, depending on your experience, availability, and the needs of our participants.

About the Role

At Brain Injury Care and Supports, we believe every person deserves support that honors their story, respects their individuality, and strengthens their independence. Our Support Coordinators play a vital role in helping participants build stable, safe, and empowering lives through high‑quality coordination, advocacy, and genuine human connection.

We’re looking for coordinators who value depth over speed, quality over quantity, and relationships over transactions. If that sounds like you, we’d love to welcome you into our team.

About Us

Brain Injury Care and Supports is a registered NDIS provider delivering high‑quality, person‑centered support coordination to participants living with Acquired Brain Injury (ABI), Autism, ADHD, Psychosocial Disabilities, Mental Health Conditions, Physical Disabilities, and complex support needs.

We are a values‑driven, trauma‑informed organization committed to empowering participants to build independence and achieve meaningful outcomes. Our team is collaborative, supportive, and passionate about making a genuine difference.

We are also expanding into new service streams, including:

- DVA (Veterans’ Supports)

- Aged Care

- Thriving Kids (child and youth supports)

- NIISQ

This role offers opportunities to grow with us as these programs develop.

Our Mission

We aim to redefine excellence in disability support by providing compassionate, innovative, and personalized services that genuinely transform lives. We listen deeply, improve continuously, and create a community where every individual is respected, supported, and empowered.

Our Values

Compassion – We lead with empathy and understanding. Respect – We honor diversity, individuality, and lived experience. Integrity – We act with transparency, honesty, and professionalism. Collaboration – We work closely with participants, families, and providers. Innovation – We seek creative solutions to improve participant outcomes.

Position Overview

As a Level 3 Support Coordinator, you will support NDIS participants with complex needs by coordinating services,



strengthening capacity, and ensuring supports are delivered safely and effectively. You will work across all support environments, including in‑home supports, community access, Supported Independent Living (SIL), and complex care arrangements.

A key part of this role involves assisting participants with Supported Independent Living (SIL) arrangements. You will help participants identify suitable SIL options, understand service choices, and transition smoothly into SIL environments. You will monitor service quality, advocate for participant rights, and support changes when issues arise- ensuring participants have a safe, comfortable, and personalized living environment that adapts to their needs over time.

This is more than a coordination role- it’s an opportunity to become a trusted partner in someone’s life. No two days are the same, and that’s exactly how we like it.

Key Responsibilities

Participant Coordination & Support

- Assist participants to understand and utilize their NDIS plans

- Coordinate Supported Independent Living (SIL) supports

- Strengthen participant capacity to manage their own supports

- Support participants with ABI, psychosocial disability, physical disability, and complex presentations

- Work across in‑home supports, community access, SIL, and complex care environments

Stakeholder & Relationship Management

- Build collaborative, trust‑based relationships with participants, families, and providers

- Attend home visits, community appointments, and family meetings

- Represent the organization at events, expos, and networking opportunities

- Engage with mainstream services and informal supports

Documentation & Compliance

- Maintain accurate records and participant documentation

- Prepare reports, progress updates, and NDIS‑required submissions

- Work collaboratively with internal clinical and operational teams

Why This Role Is Different

Exceptional Support Coordination changes lives.

We’ve seen the confidence it builds, the barriers it removes, and the opportunities it creates. That’s the standard we hold ourselves to.





While billable hours matter for sustainability, they are not the purpose of this role. The best Support Coordinators aren’t remembered for utilization targets — they’re remembered because they answered the phone, followed through, communicated openly, and earned trust.

Relationships matter. Responsiveness matters. Professional judgement matters. Doing what you said you would do matters. Most of all - participant outcomes matter.

If that resonates with you, you’ll thrive here.

Qualifications & Experience

Required

- Minimum 2 years’ experience as a Support Coordinator (Level 2 or 3), Psychosocial Recovery Coach, or Specialist/Complex Coordinator

- Demonstrated experience coordinating SIL supports

- Strong understanding of NDIS legislation, reporting, and compliance

- Experience supporting participants with psychosocial disability, ABI, or physical disability

Preferred

- Certificate IV in Mental Health, Disability, Community Services, Peer Work, or relevant tertiary qualification

- Trauma‑informed or recovery‑oriented practice training

Mandatory

- Current Driver’s License, registration, and insurance

- NDIS Worker Screening Check

- Blue Card (or ability to obtain)

- First Aid & CPR certification

Skills & Attributes

- Strong NDIS knowledge and ability to navigate complex plans

- Excellent communication, advocacy, and interpersonal skills

- A genuine enjoyment of building relationships and solving problems

- High level of cultural competence and empathy

- Confident supporting participants experiencing mental health challenges

- Proficient in Microsoft Office and electronic record systems

- Comfortable travelling across Brisbane and surrounds

Benefits

We believe that when you invest in good people, they do their best work.

You’ll receive:

- Supportive, values‑driven team culture

- High focus on self‑care and wellbeing

- Ongoing mentoring and supervision

- Free online training and career development

- Flexible working arrangements

- Opportunities for career progression

- Employee Assistance Program (EAP) – 10 free sessions per year

How to Apply

If you’re looking for more than just another Support Coordination role, we’d love to hear from you. Please submit your resume and a cover letter addressing the selection criteria (qualifications and experience) via SEEK.

We welcome applications from people of all backgrounds and abilities.

📌 NDIS Support Coordinator Level 2 or 3 (Brisbane)
🏢 Brain Injury Care and Support
📍 Brisbane