Highlights

- Warm pipeline from day one: cross-sell into 30+ existing lending clients, not a cold start.

- Genuine ground-floor opportunity to build and shape a growing division as your own.

- Realistic path to leading a small team within around two years, as the division scales.

- Established, 40+ year Australian lending technology and services business.

- Sydney-based, hybrid role (three days office, two flexible), with autonomy to be on the road meeting clients.

- A genuinely differentiated, dedicated delivery model behind your pitch, not a bare-bones BPO offering.

The company you'll join
This is an established Australian lending technology and services business, providing loan origination software alongside global delivery services to residential mortgage lenders, aggregators and brokers across Australia.

With more than 40 years of combined industry experience, the business has processed over a million loans and handled more than $300 million in commission transactions, working with 30+ lenders, aggregators and brokers nationally.

Its global delivery division supports these same clients with dedicated, trained offshore teams covering loan processing, compliance support, customer engagement and general administration, backed by ISO27001 and SOC2 certification.

Unlike a typical BPO offering desk space and equipment, this is a genuinely dedicated service: the business trains, engages and manages performance for every placement in partnership with the client, which is why more than 80% of clients stay four years or more.

The global delivery division has been identified as a core focus for growth, with real investment and leadership backing behind it.

Crucially, there's a warm, ready-made pipeline: more than 30 existing software clients don't yet use the global delivery service,



so a name and a relationship already exist to open the door.

The business also competes for larger, corporate-level opportunities, including securing preferred-partner status with major aggregator groups, alongside the individual broker and franchise businesses that access then unlocks.

Culturally, it's a genuinely diverse, down-to-earth and collaborative business, with more than 20 nationalities represented across the team and a flat, supportive way of working.

With a differentiated offer, a loyal client base and clear leadership backing now in place, an opportunity exists for the right person to step in and drive real growth in this division.

The impact you'll make
This role is a genuine ground-floor opportunity: you'll build and shape the global delivery function as your own.

You'll have a warm head start, working the existing software client base of 30+ lenders, aggregators and brokers to introduce and cross-sell the global delivery service, alongside winning new-to-business clients.

Your sales approach will need to work at two levels: securing preferred-partner status with corporate or aggregator head offices, then converting the individual broker franchises and businesses that access unlocks.

You'll focus on winning and growing relationships with established, professional mortgage broker and lender businesses rather than smaller operations reliant on short-term volume,



because these clients get the most value from a dedicated service and stay longest.

Once a client is onboarded, day-to-day delivery, training and performance management sits with a dedicated delivery and country management team offshore, so your focus stays on new business and account growth.

Based in Sydney on a hybrid working pattern (three days in the office, two versatile), you'll have the autonomy to be out meeting clients and prospects while building strong internal relationships.

There's a realistic path, likely within around two years, to grow beyond an individual contributor role into leading a small team as the division scales.

The experience you'll bring
Around five years' experience in business development or sales, with current, live relationships in the Australian residential mortgage broker or aggregator market (for example, a BDM for an aggregator with national reach), or equivalent experience as an ex-broker who understands first-hand what drives a broker's business and has the tenacity to build those relationships from scratch.

Comfortable operating at both ends of a sales conversation, from corporate or head-office level discussions through to individual practice or franchise-level relationships, with a genuine self-starter, ownership mindset who treats their patch as if it's their own business.

Strong commercial acumen and an understanding of what makes an established, professional broker or lender business tick versus a smaller operation driven purely by month-to-month volume, paired with a collaborative, respectful style that genuinely values colleagues and delivery teams based offshore.

On offer is a highly competitive base salary complemented by commission incentives. Interviewing now!

📌 Business Development Manager, Global Delivery Services (Sydney)
🏢 ReillyScott
📍 Sydney